How Disappointing- New Microwave Housing

This forum is not linked to AS and as has been said many times before, AS do not read this forum. So if it helps those with a grievance get it off their chest then all well and good, but it won't get things changed at the factory.
Perhaps those affected should form their own action committee and go down to AS en mass and confront them . Parking outside dealers in the past has got results so why not park outside the factory.?

Nope - wrong again Stewpotch. 

I'm not missing the point and I entirely agree with you. I probably wandered off the point, but you may have noticed the tone of some of my posts, where I've said that A/S spoil an excellent motorhome through lack of care and attention to detail.

I don't know why, perhaps because they can't make them fast enough in very limited factory space, but it does seem a completely unnecessary way of shooting themselves in the foot.

BTW - You don't originate from South Wales do you? 

Let it drop please or get back to the topic please

My Warwick XL has a solid microwave cabinet but the microwave has come loose three times, so I refitted it myself and now it's never going anywhere.

And I thought manufacturers with BS5750/ISO9000 are supposed to have a complaints procedure in place, I know ours did and it was pre-requisite to get it.

And just to cheer everybody up.

An integral aspect of ISO 9001 is customer satisfaction. It focuses on the customer instead of purely business goals by gaining feedback and analysing it. The standard will help you improve the quality of your service, adopting a ‘right first time’ attitude.
The message ISO 9001 certification sends out to customers is an important one too. An independent verification of your quality management system demonstrates your commitment to quality, customer service and continuous improvement.

P.S. sorry roli

Paulmold wrote:Not wanting to prolong the AS bashing, has anyone with a van other than a Kingham had the problem of the microwave working loose? If this is just a Kingham problem, it may be easier to get AS to look at it rather than claiming it applies to all models

Our fairford microwave came loose at around 7000 miles.

Paulmold wrote:This forum is not linked to AS and as has been said many times before, AS do not read this forum. So if it helps those with a grievance get it off their chest then all well and good, but it won't get things changed at the factory.
 . . .

The incredible fact that AS choose not to read a forum populated by their own customers gives some indication of how little they care about user feedback and hence speaks volumes about their attitude to customer care.

Microwave seems secure on my Kemerton 'touch wood' [or should it be mdf?] Same set up as the pic AutoSleepy_Don earlier provided on this topic. However, for peace of mind I intend to provide additional support by adding modesty blocks [as some others have done on this forum] in strategic places.
Mel

Reading about the large numbers who seem to camp off grid as to say and use Aires when abroad, it would seem a good choice as has already been posted to remove the Microwave and convert the area into a book case or something. I think we have only used ours a couple of times, but it has been used to store cakes!
_________
Richard

Sorry but Stewpotch's post on page 3 about 'Stan the engraver' totally split me up! 

Paulmold wrote:This forum is not linked to AS and as has been said many times before, AS do not read this forum. So if it helps those with a grievance get it off their chest then all well and good, but it won't get things changed at the factory.
Perhaps those affected should form their own action committee and go down to AS en mass and confront them . Parking outside dealers in the past has got results so why not park outside the factory.?

Like this bloke? 
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rogerblack wrote:

Paulmold wrote:This forum is not linked to AS and as has been said many times before, AS do not read this forum. So if it helps those with a grievance get it off their chest then all well and good, but it won't get things changed at the factory.
 . . .

The incredible fact that AS choose not to read a forum populated by their own customers gives some indication of how little they care about user feedback and hence speaks volumes about their attitude to customer care.

Ive been saying that for years Roger.! 
        Whale actively monitor the forum and give advice and assistance. That is what switched on customer focussed companies do in this digital  age. A/s could easily monitor the forum that is after all  a window on their products . 
        Even just a few words to advise or requests to contact their service dept.to get things sorted would pay dividends. I know from the arrogant way we were treated when we hit major damp  problems in a PVC ,that they dont care . There was no warm glow of feeling we would be looked after having bought a motorhome of excellence from an old established manufacturer .Quite the opposite in fact. I had infinitely better customer care over 12 years with the Explorer group who stand by their products and dont hide from issues in our experience. Quite the opposite in fact. 
           We all know issues can happen , its how you deal with them that marks out the good companies, serious about customer satisfaction from the rank rotten!

Kasp. I'm sure most, if not all on this forum, would agree with your advice that AS should monitor this forum. It would provide them with a useful tool to measure customer satisfaction of its products and if necessary, an opportunity to provide expert advice, information and support.

Perhaps they don`t want to know, I know I haven`t had a microwave fall out . or even a brand new van, heaven forbid, but I do have my own issues with AS when previously I have supported them, and I have my own reasons why I will not go back there. They seem to think they are above criticism, and don`t want to listen.even when they are wrong.

Before someone says I am bashing AS, they don`t read this anyway.

Unforetunately, in the very early days of this forum, something on here was addressed to a member of AS management personaly that he found very upsetting so they stopped looking at the forum.

If uou were a member of AS mangement, would you chhose to read the allegations and wrong assumptions made in this thread.  I certainly wouldn't.

I think it safe to say that whilst there re members who are prepared to make destructive critisism of those managers at any opportunity there is no chance of them choosing to read what we say here.

Sorry Peter at a loss here, why is it destructive critisism of those managers,? who says they are wrong assumptions,?

 if something is wrong they need to sort it, it will not go away, especially serious / dangerous  problems, If a problem is mentioned to them, and they turn their backs on it because they don`t like what is being said about their product, that comes across as arrogant, worse, throwing dummy out of the pram,

Not a response from  grown up men running a million pound business to their customers, that is expected.Ethics and morals come to mind here. 
Sorry but this attitude makes me angry, if no one bought their vans, they wouldn`t be in business, customers are doing them a favour by buying their vans, if they didn`t they wouldn`t have a business, much better to  have the reputation of a caring company who care about their customers instead of this couldn`t care attitude. 

I don`t think I am the only one with this view and some still don`t get it.

I am the first to recommend and praise a company when I find a good one, but equally criticism is the opposite when praise is definitely not due. I am fair and just as I can be,and  not" bashing "for the sake of it. I may speak as I find, but I am straight and folk know where they are with me, not two faced as the saying goes.

If I am wrong I will apologise , I respect this forum, but something is definitely wrong, a  wrong attitude higher up.

You will be pleased to know, that is the last of my input.

Best wishes to all,
Margaret

Thats the sad thing Peter. Any forward looking switched on company employ marketing people who as part of their duties monitor forums and the media . They then feed back comments good and bad to management. They can then choose to act on them or bury their heads in the sand. 
        My nephew as part of his degree course is doing just that for various companies from restaurants to electrical goods manufacturers. Surely a rich vein of information from a one make dedicated forum is too good an opportunity to miss for a manufacturer who boasts about producing excellence! 
      Perhaps admin could make it easy for them and include a small section for quality issues , it would then be easy for a manufacturer to monitor that one particular section without wading through endless chit chat on batteries and solar power  ! Those who choose to deny issues exist could then just avoid that section resulting in a win win for everyone!  Enough said!

I like the way the space above the microwave is accessible in the Fairford.
The Fairford is a great layout, shame (for me) that it's an XLWB.

Peter Brown wrote:Unfortunately, in the very early days of this forum, something on here was addressed to a member of AS management personally that he found very upsetting so they stopped looking at the forum.

If you were a member of AS management, would you chose to read the allegations and wrong assumptions made in this thread.  I certainly wouldn't.

I think it safe to say that whilst there re members who are prepared to make destructive critisism of those managers at any opportunity there is no chance of them choosing to read what we say here.

Short answer to that Peter is yes i most definitely would because it would give me the opportunity to refute those allegations and show the individual concerned where they were wrong....assuming of course i had solid proof to back up what i was refuting and why. Alternatively if not wanting to post i would invite them to engage further with me by contacting me direct on my works office number.

I’m sat here in a campsite making coffee when I noticed the microwave cabinet is coming apart.

I have removed the microwave and envisage repairing the cabinet when I get home.

This maybe a mistake, but life’s too short for me to take more time off work to drive to Poole to receive indifferent attitude to the problem get someone to inspect it, for them to go back to AS for approval to repair. Me to take another day off for the dealer to make a poor repair.

I might just e mail AS to see if they will send me some materials.  I will include my NCR to add to their ISO9001 system then hopefully once there are enough NCRs their QA department will flag it up and improve later versions.

Forget all the rhetoric and general bitchiness I just want it fixed.  If anyone has any photos of their upgrade, I would be pleased to see them.

Hi Peter,
Didn't Bailey of Bristol submit whole coachbuilts for crash testing and they were horrified with what happens and made a series of changes, like strengthened the fridge mounting also the chassis extensions as the originals just failed and the whole floor disintegrated the seats had to be changed and If I remember correctly they said that the results would be made available to all manufactures?
I could of course be wrong

My 2017 warwick xl microwave is loose on the shelf again and the shelf has dropped I think the cam fixings may have broken .What kind of engineer designed this shelf for a microwave the screws fixing it down to the shelf are just pulling out of the thin tin base and the shelf was never going to hold that weight bouncing about .Has anyone had a proper fix from Autsleeper on this or do they keep bodging it up until out of warranty .When someone gets a microwave hurling towards their head it is not going to be a good outcome.

Our microwave came loose several times in our Kingham, both shelf giving way and fixing screws ripping out of microwave base. As we didn’t use microwave that often, have taken out, had matching door made to fit aperture, now have more useful cupboard. This has transformed the van, no more rattles from kitchen at all!
Wish had done earlier.

Hi Mel can you share a picture or two of the finished item please?

Hi Sylvester1954, would love to, but my iPhone doesn’t want to play ball! Sorry.

Mel C wrote:Our microwave came loose several times in our Kingham, both shelf giving way and fixing screws ripping out of microwave base. As we didn’t use microwave that often, have taken out, had matching door made to fit aperture, now have more useful cupboard. This has transformed the van, no more rattles from kitchen at all!
Wish had done earlier.

Did you buy the door assembly from AS ?

If so would you kindly share the part number.

Thanks