Rear door restrictors

C.L.S wrote:Just to update my post. So decided the panel van wasn't for us and have done a deal with Nick Whale on a coachbuilt motorhome. Unfortunately never persued a resolution to the door hinge issue.

Appreciate your update CLS and surprised you never got a resolution to the hinge issue....that doesn't bode well imo for future owners. Hope you got a decent deal and didn't lose out too much. At least you can put this sorry saga behind you and move on now.

There are no restrictors on our van. First week of July 2019 we took delivery of our new Kemerton XL. Opening the rear doors to get to the cassette toilet, I got a wwhey moment, I realised I could open the doors far wider than I would have expected, all the way to the sides of the van. Only subsequently after I joining on here did I read this thread and fully realised that emptying the toilet in any wind would need the two of us to be outside, one to hold the door the other to see to the toilet cassette. What a mess.

I have just looked, in the door trims there are holes covered with fabric, presumably where Peugeot had the restrictors.

The appropriate action would be for A/S to issue a product recall and not have allowed Peugeot to change the specification. Currently both A/S and Peugeot seems to be shifting responsibility onto each other.

Even if you have restrictors do they not adequately resist the wind crashing the door against the side of the van?

Relaxez-Vous wrote:There are no restrictors on our van. First week of July 2019 we took delivery of our new Kemerton XL. Opening the rear doors to get to the cassette toilet, I got a wwhey moment, I realised I could open the doors far wider than I would have expected, all the way to the sides of the van. Only subsequently after I joining on here did I read this thread and fully realised that emptying the toilet in any wind would need the two of us to be outside, one to hold the door the other to see to the toilet cassette. What a mess.

I have just looked, in the door trims there are holes covered with fabric, presumably where Peugeot had the restrictors.

The appropriate action would be for A/S to issue a product recall and not have allowed Peugeot to change the specification. Currently both A/S and Peugeot seems to be shifting responsibility onto each other.

Even if you have restrictors do they not adequately resist the wind crashing the door against the side of the van?

 

Perhaps the simple solution for A/S would be to cancel any future contract with Peugeot though i suspect it wouldn't bother them too much if they did. Either way it's a basic problem which needs someone at either place to get to grips with as this shouldn't be happening in 2019 on £60k grand vans. It's totally unacceptable.

According to CLS, Peugeot removed the restrictors at a certain point....but then later re-installed them. My question would be why were they ever removed at all.....and the fact a decision was made to re-install again sometime later pretty much speaks volumes.

I am completely baffled as to how restricters are not fitted to a couple of vans. If AS didn't specify it how come it went through their hands without someone questioning it? Not good!
As for PEUGEOT, I see no reason to not fit them.Even Joe Bloggs  delivery van would be at risk of damage without them and would be useing back doors more frequently than a PVC.I know vans need to release them to gain access for fork lift loading but don't see anyone ordering a batch without them.However it came about I think AS responsible for supplying a van without them as I cannot conceive them stateing they are not necessary. Rant over.....

Kdc wrote:I am completely baffled as to how restricters are not fitted to a couple of vans. If AS didn't specify it how come it went through their hands without someone questioning it? Not good!
As for PEUGEOT, I see no reason to not fit them.Even Joe Bloggs  delivery van would be at risk of damage without them and would be useing back doors more frequently than a PVC.I know vans need to release them to gain access for fork lift loading but don't see anyone ordering a batch without them.However it came about I think AS responsible for supplying a van without them as I cannot conceive them stateing they are not necessary. Rant over.....

You're not alone in being "completely baffled". When i first read poster CLS's issue i was staggered. Having read other posters experiences i'm inclined to believe it's primarily a Peugeot issue rather than AS for reasons mentioned in my previous post, though AS should have queried the matter with Peugeot as i'm certain CLS can't have been the only customer owner to have brought it to their attention.

It's such a basic, but essential part, it's as crazy as supplying a new vehicle without a windscreen.

The current Boxer variant is advertised by Peugeot as having 180deg opening rear doors with 270deg opening as an option (£250 extra). Don't know if this includes releasable restrictors but it sound like not.

180 degree wouldn't smash the back window but to me would be a traffic hazard in the hands of whitevanman.

I have been following this thread since it began and find it totally shocking from both A/S and Peugeot.

IMO...
1- Peugeot should never send a van out from the factory without these restrictors.
2- A/S should not have accepted a van without them.

The fact that the vans in question have rear door cards with holes in the wood covered with fabric (covered by A/S where the buttons should be) tells me they know about this issue.

Have another look a the first post/picture from the OP, how would you feel if that happened shortly after spending in excess of £50k.
It’s disgraceful.

I was discussing this issue with an AS owner parked next to me this week, he had a '18' reg van with restrictions and was appalled at the thought of potentially smashing a rear window or the door crashing into a cyclist or passing traffic.

I wondered if the change in Peugeot spec was limited to the Window Van that AS build their vans on?

would Peugeot 'delivery vans' be similarly affected, you'd hope not.

are Comfortmatic versions, built on the optional Fiat Ducato similarly affected?

it's obvious AS customers see this as a serious (and dangerous (to other traffic/bikes) and expensive) omission and rightly so.

The Peugeot spec and options list has 180 opening, 270 option for both panel and windowed vans.

PLOUGHLIN wrote:The Peugeot spec and options list has 180 opening, 270 option for both panel and windowed vans.

That suggests restrictors are optional. If so then this just goes from bad (or mad!) to worse!

GP1069 wrote:My 2016 WXL had them, but my new 2019 WXL does not and due to me fitting a bike rack I have now fitted the door stop and button, luckily AS left the hole in the rear door panel for the button and just left the fabric covering the hole. Not happy about spending the money doing it but it had to be done.

Not sure by leaving them off is breaking Type Approval as they could swing out into traffic, cyclist or pedestrian etc.

A week ago I was at the Peugeot dealer because the engine warning light had come on (after 740 miles). They did a software update which apparently was what was required.

During the two hours I was there I spoke to the Parts Department about the missing rear door buttons on my Boxer, explaining how awkward it would be in windy weather if single-handed to safely empty the toilet cassette. The issue of these missing buttons was all news to them. Returning to the Service Department however, I learn reception know about this. A Boxer commercial van came in with damage caused by the lack of restrictor buttons. It seemed that in this case Peugeot took responsibility and made good.

I got a sort of promise from the Dealer that they would contact me and had taken photos of my van's doors, but so far I've heard nothing further from them.

I've seen a parts diagram both at the Dealer and on eBay. If I sort this myself, do I just need two buttons and nothing else? From the diagram it seems that there aren't two versions of the internal strap. From another post in this thread it looks like I would need to fix these buttons with self-tapping screws to stop them being popped out.

How do these buttons work internally?
Are all these buttons on eBay, Ducato, Relay and Boxer all the same?

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Fitting is easy, remove the inner door panel fitted with x screw caps and screws, remove two torx or allen bolts holding the existing assy to the door frame, remove the two nuts(10mm if I remember correctly) holding the assy to the door then remove assy. Refit new assy in reverse then push and click the button in place in the visible hole, check the operation.

Now the difficult part, cutting the hole in the trim, I made a ring which fits in the door panel so the hole is smaller, not sure if the new button is a different diameter to the old ones but the hole in the panel is bigger than the new button, then cut and glue trim back through hole onto back of the panel.

Hope this helps

Only one question GP1069. Any idea why the restrictors are being sold as extras? 

To me it's the same as marketing a £60k vehicle then expecting the customer to pay for door handles so they can use the vehicle.

Bulletguy wrote:Only one question GP1069. Any idea why the restrictors are being sold as extras? 

To me it's the same as marketing a £60k vehicle then expecting the customer to pay for door handles so they can use the vehicle.

No idea why I'm afraid, basically I was fitting a Thule bike rack to my new WXL and I didn't want any damage before somebody made a decision as to who's fault and who would pay for them, which as I'm sure you would agree can take years if ever.

I have enough issues with the new van anyway so I don't want to start with another one, but agree with your final comment.

GP1069 wrote:

Bulletguy wrote:Only one question GP1069. Any idea why the restrictors are being sold as extras? 

To me it's the same as marketing a £60k vehicle then expecting the customer to pay for door handles so they can use the vehicle.

No idea why I'm afraid, basically I was fitting a Thule bike rack to my new WXL and I didn't want any damage before somebody made a decision as to who's fault and who would pay for them, which as I'm sure you would agree can take years if ever.

I have enough issues with the new van anyway so I don't want to start with another one, but agree with your final comment.

Thanks for replying. Yes it seems nobody has an answer to this oddity and doubtful we'll ever get to the bottom of it.

GP1069 wrote:

Bulletguy wrote:Only one question GP1069. Any idea why the restrictors are being sold as extras? 

To me it's the same as marketing a £60k vehicle then expecting the customer to pay for door handles so they can use the vehicle.

No idea why I'm afraid, basically I was fitting a Thule bike rack to my new WXL and I didn't want any damage before somebody made a decision as to who's fault and who would pay for them, which as I'm sure you would agree can take years if ever.

I have enough issues with the new van anyway so I don't want to start with another one, but agree with your final comment.

Sorry to read you have issues with a new van from a company who advertise as "Excellence" Hate to think what other manufactures produce.

It makes you wonder.

Hope you get your issues fixed and enjoy your purchase.
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Richard

Well it appears it is not just AS with the restricter problems...

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Dont be fooled by the restrictor/ no restrictor arguement. Even with them I had major damage occur to the door and rear quarter of my Ford  Transit when a work colleague opened the rear doors of my high top van and a strong gust of wind sheared the restrictors and slammed doors into the rear quarters. 
        The back doors in a high top van are in effect large 'sails '  , in anything more than a light breeze I either avoid opening them of have someone physically hold the door while working .

Since my previous post, 2 days ago I was contacted by the Peugeot dealer whom I had visited to get an engine warning light sorted. My understanding now is that Peugeot are taking responsibility and will authorize the dealer to do the necessary work. I said I would remove and replace the trim panels on the inside of the rear doors. I know I'll have some work to do afterwards cutting a hole in the cloth and making good on each door. I've no date for this work yet. It was a short phone call because I was in a café and my food had just arrived.

Relaxez-Vous wrote:Since my previous post, 2 days ago I was contacted by the Peugeot dealer whom I had visited to get an engine warning light sorted. My understanding now is that Peugeot are taking responsibility and will authorize the  dealer to do the necessary work. I said I would remove and replace the trim panels on the inside of the rear doors. I know I'll have some work to do afterwards cutting a hole in the cloth and making good on each door. I've no date for this work yet. It was a short phone call because I was in a café and my food had just arrived.

So, finally resolved....hopefully? Are Peugeot footing the cost of parts or is that a silly question?

Re Rear Door Restrictors missing on some 2019 panel vans, my update reguarding our July 2019 Kemerton XL.
Normal service is being resumed.

I finally found the time yesterday to visit Peugeot dealer (JCT Peugeot, Sticker Lane, Bradford) and have the appropriate door straps fitted in our Boxer's rear doors. I was also given the two missing buttons which I will eventually fit myself.

A big big thanks goes to ASOF for bringing my attention to all this, and as a consequence my visit last Autumn to the Parts and Service departments of the above.

The story goes that Fiat who supply the rear doors for the Peugeot Boxer van, decided as a cost cutting measure to stop fitting rear door restrictors. The vehicles affected were manufactured between March-September 2019. It seems that Peugeot were not happy with this state of affairs and instructed Fiat to put them back on during manufacture.

As I saw it more as a Peugeot issue than Autosleeper's, this was the remedial route I took. With our local dealer, I had already offered to remove both rear door trim panels before I took them our van, to facilitate their access. Their job done now, I have a bit of work on the fabric covering the existing holes in the rear plywood panels which A/S had made (on the assumption that there would have been rear door restrictors).

Sometime this week and weather permitting our rear door panels will be ready to be put back on, and with them two plastic hooks to support one of our folding chairs against a rear door.

I think Autosleepers should have been more on the ball. They should have realised the implications when they were being supplied with Peugeot vans without these rear door restrictors.

PS. The Peugeot dealer didn't charged for this work.

Relatively new member to forum and have just picked up on this 
Post. We are missing the check straps and buttons, when I spoke to someone from autosleeper at the Oct 2019 caravan/motorhome show he told me these items could not be retro fitted. This just confirms what I thought and I will now be looking into getting some fitted. Thanks for the info.

You have got to question the culture and work ethic at A/s. How many times during the build were these vehicles doors opened and shut and especially  during installation ,  probably opened wide for long periods. Did no one on the shop floor notice and flag up the fact that this omission was evident especially as they cut a hole in the ply door card to suit the absent restrictors buttons ?    Was this fact passed up the chain of command and not acted on or do the lowly workers just not give a hoot?    50 years experience in converting vans does  not seem to amount to much these days.

09:10:37
Hi some of you will know that I no longer have a AS but my Wildax Europa also had the rear door stops removed but in my case to accommodate the high back seat rest that goes all the way across the back of the van.
Wildax replacement was a strap but this doesnt stop the door closing on you. My simple solution was to fit long stainless steel hook and eye with the eye being a suitable ring wall bolt.