Rear door restrictors

I am now not at all certain as to what is going on here, has Peugeot deliberately left off restrictors, or has AS (for reasons unknown) removed them. Either way this seems a stupid thing to do.

hi, glad the new A/S purchase problem is starting to be resolved as such. 
we need to see the lack of door stays/ restrictors, door stops, push buttons, door cards, etc. etc. 
so as to get an angle on this A/S " upgrade" ???!!
who is taking the positive actions and who is making the positive steps to help you in this matter ?
autosleeper, dealer , Peugeot ???
what have they said about future help, future breakages, future mods, re instating the original Peugeot stays/restrictors?
do you have to always be aware of wind direction, speed, gusts, local BBC weather forecasts , vehicles parked next to you, passing traffic, walls, trees etc etc.

I have spoken with A/S and advised them of the issues that I have , hopefully they will help to get resolved.

This post interests me as a month ago a driver crashed into the back of my Warwick whilst I was stopped at traffic lights. I took the van in to the bodyshop to have the offside rear corner bumper replaced along with the rear side plastic trim which attaches to the corner bumper. When I got the vehicle back there was a shallow vertical dent above the offside tail light as well as a scratch above the light. The bumper had been repaired outside on a windy day. No one admitted to the damage but they did repair it free of charge. I later learnt that this is a common problem, that Peugeot uses thin gauge metal which dents easily and that they can supply a longer bump stop which prevents the back doors being blown beyond 180 degrees. Obviously my door had blown open when the damaged bumper etc. had been removed to fit the new one

Smithee wrote:This post interests me as a month ago a driver crashed into the back of my Warwick whilst I was stopped at traffic lights. I took the van in to the bodyshop to have the offside rear corner bumper replaced along with the rear side plastic trim which attaches to the corner bumper. When I got the vehicle back there was a shallow vertical dent above the offside tail light as well as a scratch above the light. The bumper had been repaired outside on a windy day. No one admitted to the damage but they did repair it free of charge. I later learnt that this is a common problem, that Peugeot uses thin gauge metal which dents easily and that they can supply a longer bump stop which prevents the back doors being blown beyond 180 degrees. Obviously my door had blown open when the damaged bumper etc. had been removed to fit the new one

That was my first thoughts.....see if longer bump stops were available,  even with restrictors fitted I think i may be adding if they are available.

C.L.S wrote:I have spoken with A/S and advised them of the issues that I have , hopefully they will help to get resolved.

What was their response when you told them?

Who replaced the window? Did Moran's or AS accept responsibility?

The glass was claimed for on my insurance with a £75 excess........ still waiting on a response from A/S.

I'm at Norfolk Show so I took the opportunity to check some new vans on the SMC stand. They have brand new Warwick Duo and Kemerton XL and both have the restrictors fitted. I also looked at brand new Elldis Autoquest on Fiat van and that also had restrictors fitted albeit a different type.

Thanks for that Paul......armed with more information

C.L.S wrote:........ still waiting on a response from A/S.

This is the bit i don't understand. You spoke to them over two days ago about the door restrictor issue, yet left "waiting for a response". Why? The only "response" should have been an immediate "take van to ABC garage, your nearest AS or Peugeot dealer, who will fit while you wait".

This isn't a major job about to cost the company thousands, requiring Head Office approval, or the van dismantled and rebuilt.

I purchased a brand new Symbol a couple of weeks ago and I checked the rear doors and the doors have NO restrictors, should I take this up with the company I purchased it from ?

what ever the outcome to this sorry affair.
I would just like to say to all van conversion purchasers ( new vehicles or old)
I would not want those rear doors without restrictors fitted, flapping about at their own will.
get some fitted or insist at those " new van prices" , I want them fitted thank you , no questions asked.
just to add to this thread, a little odd that it's already cost money out of your own pocket already, or has it been decided that that was the quickest solution?

babian wrote:what ever the outcome to this sorry affair.
I would just like to say to all van conversion purchasers ( new vehicles or old)
I would not want those rear doors without restrictors fitted, flapping about at their own will.
get some fitted or insist at those " new van prices" , I want them fitted thank you , no questions asked.
just to add to this thread, a little odd that it's already cost money out of your own pocket already, or has it been decided that that was the quickest solution?

Entirely agree. A question for everyone on this thread, how many vehicles have you owned with zero door restrictors? Apart from a couple of scrap Mini's i bought some years back for parts, every vehicle i've owned had restrictors of some kind fitted. Blimey even my first car, an old 1950's Moggie 1000 had them. That was an £80 quid 'banger' yet here we are in 2019 finding the rear doors of £56k grands worth of van open up to crunch a pricey light cluster due to the lack of a non-expensive essential part.

Staggering.

just thought I would ask.
has A/S been in touch yet?
has the dealer involved been in touch yet?
have you been reimbursed your costs yet by either?
very odd situation after " how many days" ?

Not resolved yet , still on going.

C.L.S wrote:Not resolved yet , still on going.

This is very bad. From your posting AS have had seven working days in which to sort this. Peugeot should have been contacted immediately by phone/email with the matter concluded the same day. Though it's not your responsibility, have you thought of driving to your nearest Peugeot dealer, explaining the problem and asking them why your van doors has no restrictors?

I have to agree with Bullet.

Anyone can make a cock-up. It's the nature of the human beast.

What sorts out the good guys from the also-rans is how quickly and efficiency it is corrected.

It may inevitably take some time, but even more important than any other factor is communication. The customer MUST be kept constantly updated, even if it's only to say they are still waiting for xxxx from the supplier.

Sadly many firms don't recognise efficient communication with their customers as a matter of priority or concern.

Since C.L.S. lives in the Midlands, and therefore not too far from Willersey, in his situation I would give them one more phone call, wait one day after that for news, then turn up on the doorstep and throw a calm but calculated strop.

ISO9001 ISO9002 ( google it if you are unaware of what it means) 
in this matter Peugeot have no responsibility in this matter.
U.K. spec van purchased by a/s or imported then production line workers notice missing parts etc, line manager informed, rectification  
work undertaken !!! a cover up as they say ( rear door cards)
 or A/s convert vans then make up spec as the line progresses.???
new owner informed that they are purchasing " the new improved model".
make your own minds up.
always try to do your homework before buying a campervan, know what you are looking at, look at other vans before hand and take on board " common sense " , then ask the questions before you drive off " living the dream", 
no disrespect intended to anyone involved in this matter.

babian wrote:ISO9001 ISO9002 ( google it if you are unaware of what it means) 
in this matter Peugeot have no responsibility in this matter. U.K. spec van purchased by a/s or imported then production line workers notice missing parts etc, line manager informed, rectification work undertaken !!! a cover up as they say ( rear door cards)......

Peugeot or AS it matters not who but someone has to bear responsibility and the fact the owner has been waiting over seven working days now is totally unacceptable. This matter should have been resolved the same day.....meantime, £56 grands worth of vehicle "not fit for purpose".

hi, surely this is a forum? a place where people initially post their experiences ( in this case strongly upset) others then post an answer to try and help or give a genuine experience of the same issue, discuss ways to get over a problem, look at ways to avoid such disappointment in the future , advise potential campervan buyers what to look out for, discuss what may or may not have happened...and then given time CLS's initial upset will be resolved in the best possible way. Also as a forum anyone else researching a similar problem can be rest assured what will happen and who is involved.
Ian