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Rear door restrictors

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Post by Spospe Wed Jul 17, 2019 8:52 pm

I am now not at all certain as to what is going on here, has Peugeot deliberately left off restrictors, or has AS (for reasons unknown) removed them. Either way this seems a stupid thing to do.
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Post by babian Wed Jul 17, 2019 9:01 pm

hi, glad the new A/S purchase problem is starting to be resolved as such. 
we need to see the lack of door stays/ restrictors, door stops, push buttons, door cards, etc. etc. 
so as to get an angle on this A/S " upgrade" ???!!
who is taking the positive actions and who is making the positive steps to help you in this matter ?
autosleeper, dealer , Peugeot ???
what have they said about future help, future breakages, future mods, re instating the original Peugeot stays/restrictors?
do you have to always be aware of wind direction, speed, gusts, local BBC weather forecasts , vehicles parked next to you, passing traffic, walls, trees etc etc.
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Post by C.L.S Wed Jul 17, 2019 9:04 pm

I have spoken with A/S and advised them of the issues that I have , hopefully they will help to get resolved.
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Post by Smithee Wed Jul 17, 2019 9:56 pm

This post interests me as a month ago a driver crashed into the back of my Warwick whilst I was stopped at traffic lights. I took the van in to the bodyshop to have the offside rear corner bumper replaced along with the rear side plastic trim which attaches to the corner bumper. When I got the vehicle back there was a shallow vertical dent above the offside tail light as well as a scratch above the light. The bumper had been repaired outside on a windy day. No one admitted to the damage but they did repair it free of charge. I later learnt that this is a common problem, that Peugeot uses thin gauge metal which dents easily and that they can supply a longer bump stop which prevents the back doors being blown beyond 180 degrees. Obviously my door had blown open when the damaged bumper etc. had been removed to fit the new one
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Post by C.L.S Wed Jul 17, 2019 10:00 pm

Smithee wrote:This post interests me as a month ago a driver crashed into the back of my Warwick whilst I was stopped at traffic lights. I took the van in to the bodyshop to have the offside rear corner bumper replaced along with the rear side plastic trim which attaches to the corner bumper. When I got the vehicle back there was a shallow vertical dent above the offside tail light as well as a scratch above the light. The bumper had been repaired outside on a windy day. No one admitted to the damage but they did repair it free of charge. I later learnt that this is a common problem, that Peugeot uses thin gauge metal which dents easily and that they can supply a longer bump stop which prevents the back doors being blown beyond 180 degrees. Obviously my door had blown open when the damaged bumper etc. had been removed to fit the new one


That was my first thoughts.....see if longer bump stops were available,  even with restrictors fitted I think i may be adding if they are available.
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Post by Bulletguy Thu Jul 18, 2019 1:54 am

C.L.S wrote:I have spoken with A/S and advised them of the issues that I have , hopefully they will help to get resolved.
What was their response when you told them?
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Post by Paulmold Thu Jul 18, 2019 8:31 am

Who replaced the window? Did Moran's or AS accept responsibility?

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Post by GP1069 Thu Jul 18, 2019 10:38 am

This looks as though it maybe a Peugeot problem as my build list does not say anything about the doorstop and the build type is "Special Specification = Standard" not custom.

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Post by C.L.S Thu Jul 18, 2019 10:42 am

The glass was claimed for on my insurance with a £75 excess........ still waiting on a response from A/S.
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Post by Paulmold Fri Jul 19, 2019 3:17 pm

I'm at Norfolk Show so I took the opportunity to check some new vans on the SMC stand. They have brand new Warwick Duo and Kemerton XL and both have the restrictors fitted. I also looked at brand new Elldis Autoquest on Fiat van and that also had restrictors fitted albeit a different type.

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Post by C.L.S Fri Jul 19, 2019 5:42 pm

Thanks for that Paul......armed with more information
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Post by Bulletguy Fri Jul 19, 2019 11:11 pm

C.L.S wrote:........ still waiting on a response from A/S.
This is the bit i don't understand. You spoke to them over two days ago about the door restrictor issue, yet left "waiting for a response". Why? The only "response" should have been an immediate "take van to ABC garage, your nearest AS or Peugeot dealer, who will fit while you wait".

This isn't a major job about to cost the company thousands, requiring Head Office approval, or the van dismantled and rebuilt.
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Post by Snowwolf Sat Jul 20, 2019 10:49 pm

I purchased a brand new Symbol a couple of weeks ago and I checked the rear doors and the doors have NO restrictors, should I take this up with the company I purchased it from ?
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Post by Dbvwt Sun Jul 21, 2019 8:28 am

Snowwolf wrote:I purchased a brand new Symbol a couple of weeks ago and I checked the rear doors and the doors have NO restrictors, should I take this up with the company I purchased it from ?

Just out of interest Snowwolf, do your A/S rear door cards have a hole each side where the black release button should be? 
If not, this would indicate to me that A/S have some knowledge that door restrictors were going to be missing.
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Post by babian Sun Jul 21, 2019 11:11 am

what ever the outcome to this sorry affair.
I would just like to say to all van conversion purchasers ( new vehicles or old)
I would not want those rear doors without restrictors fitted, flapping about at their own will.
get some fitted or insist at those " new van prices" , I want them fitted thank you , no questions asked.
just to add to this thread, a little odd that it's already cost money out of your own pocket already, or has it been decided that that was the quickest solution?
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Post by Bulletguy Mon Jul 22, 2019 1:11 am

babian wrote:what ever the outcome to this sorry affair.
I would just like to say to all van conversion purchasers ( new vehicles or old)
I would not want those rear doors without restrictors fitted, flapping about at their own will.
get some fitted or insist at those " new van prices" , I want them fitted thank you , no questions asked.
just to add to this thread, a little odd that it's already cost money out of your own pocket already, or has it been decided that that was the quickest solution?
Entirely agree. A question for everyone on this thread, how many vehicles have you owned with zero door restrictors? Apart from a couple of scrap Mini's i bought some years back for parts, every vehicle i've owned had restrictors of some kind fitted. Blimey even my first car, an old 1950's Moggie 1000 had them. That was an £80 quid 'banger' yet here we are in 2019 finding the rear doors of £56k grands worth of van open up to crunch a pricey light cluster due to the lack of a non-expensive essential part.

Staggering.
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Post by babian Wed Jul 24, 2019 9:00 pm

just thought I would ask.
has A/S been in touch yet?
has the dealer involved been in touch yet?
have you been reimbursed your costs yet by either?
very odd situation after " how many days" ?
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Post by C.L.S Wed Jul 24, 2019 9:47 pm

Not resolved yet , still on going.
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Post by MelB Thu Jul 25, 2019 9:46 am

Whilst waiting for a reply from C.L.S. I thought it might be worth adding this point.
Agree with others on the forum that rear door restrictors for safety reasons, should always be fitted. But even when fitted be aware of the possible danger to one self and/or van caused by strong winds when the doors are open.
This following happened to me some time ago. After opening the rear doors on my MH a strong gush of wind pushed both doors past the first stop limit of 90 degrees. As a result of passing the first stop limit, the door restrictors pushed the release buttons out from their housing sockets, breaking some of the plastic securing claws on the buttons that normally allows them to fit firmly and securely into the door housing. The likelihood of the incident having damaged the door restrictors also crossed my mind. From then on almost every time I opened the rear doors to the 90 degree position the buttons would pop-out and drop to the floor. I could have bought a new set of release buttons but the price is IMO excessive and in any case the damage might have also been to the restrictors. I opted, as a temporary fix, to bend the rear door restrictors back and away from the damaged release buttons so that the restrictors had no contact with the release buttons. Result: the restrictors still hold the doors at the first stop limit of 90 degrees. But without the damaged release buttons having contact with the restrictor mechanism, the doors will not open to the second stop limit of 180 degrees. Opening the doors to 90 degrees only however is sufficient for our needs.
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Post by Bulletguy Thu Jul 25, 2019 4:52 pm

C.L.S wrote:Not resolved yet , still on going.
This is very bad. From your posting AS have had seven working days in which to sort this. Peugeot should have been contacted immediately by phone/email with the matter concluded the same day. Though it's not your responsibility, have you thought of driving to your nearest Peugeot dealer, explaining the problem and asking them why your van doors has no restrictors?
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Post by Gromit Thu Jul 25, 2019 5:35 pm

I have to agree with Bullet.

Anyone can make a cock-up. It's the nature of the human beast.

What sorts out the good guys from the also-rans is how quickly and efficiency it is corrected.

It may inevitably take some time, but even more important than any other factor is communication. The customer MUST be kept constantly updated, even if it's only to say they are still waiting for xxxx from the supplier.

Sadly many firms don't recognise efficient communication with their customers as a matter of priority or concern.

Since C.L.S. lives in the Midlands, and therefore not too far from Willersey, in his situation I would give them one more phone call, wait one day after that for news, then turn up on the doorstep and throw a calm but calculated strop.
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Post by babian Thu Jul 25, 2019 9:46 pm

ISO9001 ISO9002 ( google it if you are unaware of what it means) 
in this matter Peugeot have no responsibility in this matter.
U.K. spec van purchased by a/s or imported then production line workers notice missing parts etc, line manager informed, rectification  
work undertaken !!! a cover up as they say ( rear door cards)
 or A/s convert vans then make up spec as the line progresses.???
new owner informed that they are purchasing " the new improved model".
make your own minds up.
always try to do your homework before buying a campervan, know what you are looking at, look at other vans before hand and take on board " common sense " , then ask the questions before you drive off " living the dream", 
no disrespect intended to anyone involved in this matter.
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Post by Bulletguy Thu Jul 25, 2019 10:38 pm

babian wrote:ISO9001 ISO9002 ( google it if you are unaware of what it means) 
in this matter Peugeot have no responsibility in this matter. U.K. spec van purchased by a/s or imported then production line workers notice missing parts etc, line manager informed, rectification work undertaken !!! a cover up as they say ( rear door cards)......
Peugeot or AS it matters not who but someone has to bear responsibility and the fact the owner has been waiting over seven working days now is totally unacceptable. This matter should have been resolved the same day.....meantime, £56 grands worth of vehicle "not fit for purpose".
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Post by Kemerton-bath Thu Jul 25, 2019 11:32 pm

I have to say I’m a bit uncomfortable with all the heat being generated over this.  It’s one thing to be offered advice but if I was CLS I think I’d be feeling a bit hassled by some of the comments.

It’s for CLS to determine how he wants to pursue the issue.  He doesn’t need the rest of us champing at the bit for news and giving him a Spanish Inquisition.  Let him deal with it as he sees fit and hopefully he’ll inform us in his own time of the outcome.

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Post by babian Fri Jul 26, 2019 7:22 am

hi, surely this is a forum? a place where people initially post their experiences ( in this case strongly upset) others then post an answer to try and help or give a genuine experience of the same issue, discuss ways to get over a problem, look at ways to avoid such disappointment in the future , advise potential campervan buyers what to look out for, discuss what may or may not have happened...and then given time CLS's initial upset will be resolved in the best possible way. Also as a forum anyone else researching a similar problem can be rest assured what will happen and who is involved.
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