Veba Reversing camera fault

Hello, The reversing camera on my Kemerton is not working. This morning it was OK, but later in the day it was showing No signal.
Any information would be helplful. The van is less than three years old.
Many thanks

Have you inadvertently changed channel on the remote?

Thank you for your reply

No I haven't touched the remote. I was reversing in a carpark yesterday and the camera showed a blue screen and No Signal

Not the best on the market, and I'm not sure they are still trading?

It doesn't inspire confidence when their website (such as it is!!) still quotes, "New for 2012".
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I'm thoroughly underwhelmed by ours, and made enquiries about upgrading it, but was informed that no other system is compatible with the wiring so it would be a case of strip out the old and install the new. This would obviously not be the cheap(ish) option I was looking for - to install a decent twin lens camera with both reversing and rear view formats.

I would say your best option is to contact the A/S service Dept and see what Mark has to say. I don't know for how long the Veba is guaranteed, but he should be able to help in any event. He usually does.
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Hope this helps a bit.

Try playing with the remote mode button. The screen can accept 2 feeds, with a single camera fitted the second feed shows blue screen, no signal.

Button above the centre button.

Thank you for all the help. I have tried all suggestions but still no good, so I am getting in touch with A/S as was suggested.

I got in touch with Mark at A/S, he suggested I look at the connections behind the fuse box by the steering wheel, I could not see anything which resembled a camera cable, so I traced the cable from the monitor and it was behind the cover on the inside of the wheel arch by the step. I found three cables two coming from the monitor end and one which I presume comes from the camera which was connected to the lead with AV2, the AV1 was not connected, I changed over to the AV1 and Mark suggested (no change). I disconnected them all still the same (blue screen No signal). Mark said if I had no joy there it was more than likely the camera.
I removed the upper brake light cover and located the wire going to the camera which was a short piece of wire going in to the connection wire to the monitor.
Can anyone tell me if I can buy just the camera or do I need to buy the whole system.
I have been on the net to try and find a price for a new Veba camera, but I have't been able to see the model I have on the van.
Any help will be very much appreciated.

davidcs wrote:Can anyone tell me if I can buy just the camera or do I need to buy the whole system.
I have been on the net to try and find a price for a new Veba camera, but I have't been able to see the model I have on the van.
Any help will be very much appreciated.

Sorry - wish I could!

If you do find a suitable replacement camera please post details on here. I also had no luck at all in finding one on the web. I have to wonder if Messrs Veba are still trading??

I would be very interested to hear if you have any luck, and there are several others who are not too happy with their current set-up, so I expect they will also be keen to hear.

Good hunting.

Less than 3 years old, I would go down the line of a placement by A/S or the Dealer. Might get a "good will" replacement if all other fails.

I had the same problem when mine failed, blue screen only, at 8 mths old, Dealer contacted A/S and it was the monitor that they replaced FOC. Been ok since.

Richard

Veba do seem to be trading: [You must be registered and logged in to see this link.]  Here is [You must be registered and logged in to see this link.] that may be of interest.

I found that website too David, but this bit doesn't inspire confidence.

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They don't reply to emails sent using their contact us page.

rgermain wrote:Less than 3 years old, I would go down the line of a placement by A/S or the Dealer. Might get a "good will" replacement if all other fails.

I had the same problem when mine failed, blue screen only, at 8 mths old, Dealer contacted A/S and it was the monitor that they replaced FOC. Been ok since.

Richard

Same with ours blue screen 1 year old , dealer changed the monitor been ok since[Mostly!!]

Gromit wrote:I found that website too David, but this bit doesn't inspire confidence.

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When I wanted to install a camera system in our last van, probably eight years ago now, I asked AS what they installed and tried to track it down. It took some doing to find that they were supplied by Armour and to find a phone number. When I did call them they absolutely refused to talk to a retail customer, as you might expect I did not buy from them.

I found a suitable, and much cheaper (and can't remember who from), system on the internet and had it installed at the service centre. The camera packed up after a few months but was replaced without quibble.

The Veba system on the current van has always worked fine however the power supply interferes with the operation of the cab radio and sat nav so I had to have an isolation switch fitted and only switch it on when I'm about to reverse.

Do you have a digital camera with an AV output as well as a USB? If you have, connecting that to the monitor will show if it is the camera at fault.
Even if it appears go be the camera the real problem may be a lack of 12v supply to the camera. Can you locate and test that before buying new kit?

A/S replied to my email, told me to look for fuses at the connection can't see any fuses, failing this then to take the camera off the van and try it in the connection near the fuse box (AV1 and AV2) but the camera plug is totally different from the AV plugs, camera one pin, AV four pin.  So, I am no further to solving the problem. Has anyone taken a camera off? because it looks quite difficult to get at the nut. (Stressed )

Thank you to everyone for your help.

I've sent you a PM, if you can't receive it let me know via the e-mail link with your personal e-mail address included in the body of the mail.

davidcs wrote:A/S replied to my email, told me to look for fuses at the connection can't see any fuses, failing this then to take the camera off the van and try it in the connection near the fuse box (AV1 and AV2) but the camera plug is totally different from the AV plugs, camera one pin, AV four pin.  So, I am no further to solving the problem. Has anyone taken a camera off? because it looks quite difficult to get at the nut. (Stressed )

Thank you to everyone for your help.

The cable(s) from the camera MUST have 4 wires in total - 2 to carry the video signal which should finish up at AV2 on the monitor and 2 more as 12v + and return earth for the power to the camera. What you have described as a plug with one pin is probably a phonoplug which actually has two connectios, the pin that sticks out and a shroud around it. The cameras that I have seen either have a yellow phonoplug plus two more wires (red and black) or, more normally, a 4 pin plug about 6mm in diameter, usually black. The monitor may have phoo sockets labelled AV1 & AV2 both yellow and three other wires, red, black and anothdr, the third one being the wire thst gets connectec to the reversing switch to provide a trigger to switch AV2 on.
My guess is that you have no power to the camera at present because a wire is adrift or a fuse hax blown. Watch out for Peter's pm.

Peter Brown wrote:I've sent you a PM, if you can't receive it let me know via the e-mail link with your personal e-mail address included in the body of the mail.

Hi David, I received you e-mail from the forum but am not able to reply to it. Please send me another and include your personal e-mail address or telephone number - we couldn't be much closer.

The fault hasn't been resolved yet, but Peter, has been very helpful and together we established that the monitor was working.
We were unable to check the monitor connections to the camera connections because we hadn't got the correct cable to do the test.
A quote for £192 for a new camera, Shock.
 I notice on the internet there are a lot of different makes which are cheaper than the Verba, but I'm not sure if they would connect into the existing monitor connection.
Mention has been made of fuses, can anyone give me an idea of where the fuse for the camera is located, also I am not sure if it is a blade or barrel fuse.
Many thanks Everyone.

The supply for the monitor and camera are one and the same. Its probably worth trying to source a 4 way mini jack so we can connect into the cable behind the high level brake light and test the voltage a vision connections from there

On our 2013 Broadway the camera (within a foot) is plugged into the front to rear cable via a small black 4 pin plug, at this point you could use a multimeter to check for a live 12 volt supply. If you take a photo of the two halves of the connectors behind the camera and pop into your local Maplins shop they will have the conectors in stock although I can't see why you would need them, you may just have a bad connection.
If you have no camera connected or a poor connection the monitor defaults to a blue screen

When I had a need to speak to Veba technical last year they were very helpfull over the phone.

Should you be unlucky and need to replace your camera you can buy a camera from lots of places but you must make sure the configuration of the pins in the plug are the same as the layout does vary.

Chris

Sorry for the delay in thanking everyone for their advice. I still haven't managed to find out what is wrong with the camera.
I called into Auto Sleeper last week and spoke to Mark, unfortunately all the technicians were busy but he very kindly tried a new camera at the back of the van, but still no joy, he thought the wiring was the fault. 
I took the camera to a local garage which deals in reversing cameras, all he could suggest is to bring the vehicle down to be tested, but, when he quoted £45 per hour! I didn't want to take this step if I can fix it myself. I think possibly a new camera would be cheaper.
Has anyone had any experience with the Avtex Garmin 660 camper wireless sat. nav. and reversing camera.
Thank you again everyone, especially Peter B.

As Mark has tried a substitute camera perhaps you could connect a temporary lead between the camera and monitor and this would rule out a fault in the front to rear cable, if the cable is at fault it would be a cheap fix at just £3.39

On our Broadway the control unit for the monitor was located above the headlining immediately over the mirror

A new replacement monitor and control unit is available for £79

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On the thread I noticed that Peter has tested the monitor, but has the control unit been tested ?

[quote="spanner"] if the cable is at fault it would be a cheap fix at just £3.39

quote]

Its not that simple.

The cable has a 4 way mini Din at one end and 4 pole 3.5 mm jack socket at the other. The moulded shrouds at each end are bespoke and wont interface with standard components. All that can be worked around but in the cable there is a sealed moulding with some components in, there is not a DC connection in the signal path. AS don't know what the components are and Veba do not speak to people on the phone or reply to e-mails so if there is a problem AS swap components till the system works - its an expensive cable if that's not the problem.

I did manage to connect a camera to the 'camera side' of the interface unit and get a picture (ish) on the monitor but couldn't replicate that from the camera end of the cable. I've since spoken to another Kemerton owner who has a similar problem and I'm now thinking both camera and cable are faulty.

No help but the system works fine in my van.