Whale heating and hot water controls

Please let us know how you get on with Whale?

I went through this when we bought our van, which has Harmony and the Whale Duo system.  Prior to purchase I went through the Harmony settings and could see that there was, what looked like, a comprehensive section on Whale hot water and heating timing settings.  Mind at rest, we went ahead with the purchase.

After purchase I spent some time going through these settings with the heating on and a hot water tank full (but not heated).  Nothing would work, the Whale systems would not recognise the Harmony settings.  I spent some time talking to AS Support - Karen very helpful - and she called back later to confirm that having spoken to Sargent and her own engineers, the Whale controls in the Harmony settings would not work - they are redundant.

To say I was p----d off would be an understatement.  It means that you have to get out of bed on a chilly morning to turn the heating up on the Whale Duo system - everything is manual, which is surprising for a van at this price.  

I asked why they fitted the Whale system, and the answer was that it was much more compact than Truma, offering more storage space.

Regards,