Whale Pump

Since you're under warranty I suggest you approach AS in the first instance, though their waiting list will most likely be long. Alternatively go back to the dealer you bought the van from if they have a workshop, or another AS dealer with a workshop if nearer.  

The explosion in MH ownership during the pandemic has placed huge strain on the industry so if you're relaxed about the warranty then you could go to anyone who's prepared to do it. It's a fairly standard and widely adopted modification, we had it done by our dealer though admittedly he had some ex-AS factory guys on his team who were familiar with the vans.

There is a detailed explanation on the forum about fitting a Shurflo, see link below, along with commentary from members who've fitted them in other van types. To be clear, there are differing views on which is more reliable, a Whale submersible or a Shurflo, but the critical difference is that if the latter fails, it's accessible (outside the tank and located under a bench seat typically) and also widely available to change out.  Consequently a failure may therefore not imperil your holiday!

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Tim

Great Thanks Tim

C8LLE wrote:Hi I have a new Symbol, just prepping to go away for a few days and I have filled the water tank , the pump appears to be running but no water is coming out of the taps, any suggestions.

Hi
My name is Hayley and I work in the marketing team at Whale.
Please feel free to contact our Customer Service Team who will do all they can to assist you with your query. You can call them on 0345 9090 911 or email [You must be registered and logged in to see this link.].
Alternatively, please privately send me the best number to get you on and I will get one of our team to give you a call.
Best wishes,
Hayley