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Whale Pump

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Whale Pump  Empty Whale Pump

Post by C8LLE Sat Aug 14, 2021 3:45 pm

Hi I have a new Symbol, just prepping to go away for a few days and I have filled the water tank , the pump appears to be running but no water is coming out of the taps, any suggestions.
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Post by Brian6 Sat Aug 14, 2021 3:56 pm

It can take a time. Have a tap open and run the pump for a minute or so, then give it a rest and try agiain. It should come through after a few tries!
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Post by C8LLE Sat Aug 14, 2021 3:59 pm

Thanks, I’ve tried that a few times, even left it for 5 mins without success , was worried if I left it to long it might overheat the pump , doesn’t appear to be drawing the water through ,
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Post by paul bullock Sat Aug 14, 2021 4:09 pm

Hi, try sucking thru shower hose to get rid of airlocks, good luck  Regards   Paul wave
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Post by C8LLE Sat Aug 14, 2021 4:13 pm

Thanks Paul, yes I tried that as well , made me quite dizzy smile!smile!smile!
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Post by Paulmold Sat Aug 14, 2021 4:26 pm

If you have any rough roads nearby,  take it for a run , it can shock it into working .

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Post by C8LLE Sat Aug 14, 2021 4:36 pm

Thanks , haven’t tried that one will give it a go
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Post by C8LLE Sat Aug 14, 2021 6:38 pm

Sadly that’s not worked either,
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Post by gef Sat Aug 14, 2021 7:55 pm

Was it working when you brought it and can you double check water is in the tank
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Post by C8LLE Sat Aug 14, 2021 8:04 pm

Thanks for the reply It’s a brand new vehicle, yes it was working , yes the tank is full ,
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Post by gef Sat Aug 14, 2021 8:13 pm

Did they drain the tank at handover
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Post by C8LLE Sat Aug 14, 2021 8:23 pm

I drained the tank after our first trip a month ago, I refilled it today and now cant get it to pump the water , I have tried everything above , I can hear the pump working but no water is coming through
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Post by Paulmold Sat Aug 14, 2021 8:44 pm

You didn't forget to close the dump valve did you and lost what you put in today did you? You wouldn't  be the first.

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Post by gef Sat Aug 14, 2021 8:48 pm

No point in draining all water until winter just causes more problems
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Post by Solaris Sat Aug 14, 2021 10:09 pm

If you’ve taken on board previous comments, we had this problem for a while on new van. Advice was a air lock-in pump. Try turning pump on and off quickly a few times, alternatively we found the drive to site usually fixed it. SMC replaced pump under warranty, cured problem
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Post by C8LLE Sat Aug 14, 2021 10:23 pm

Great thanks , i’m new to this so you always think you’ve done something wrong , i will give it a go
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Post by Sapper Sun Aug 15, 2021 1:33 pm

I had the same problem his morning in our nearly new WXL. we're going away tomorrow.

I just kept trying ie turning the pump off and on and eventually it settled down and is working fine. One thing I did was run the pump for a while with all the taps closed then opened them one at a time then after a while all OK.

Best of luck I know how frustrating it is.
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Post by Toffee Sun Aug 15, 2021 7:35 pm

I’ve found having all the taps open whilst filling the water tank has helped resolve this on my van, I wait until the level is at least 50% before running the pump. I drain down after each trip and refill the night before leaving home. Sometimes it takes a couple or three attempts (pump on - pump off etc.) to get the pump to draw water out of the tank.
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Post by C8LLE Sun Aug 15, 2021 8:02 pm

Thanks , i’ve basically now tried everything suggested and still no luck , i’m booked into the dealer tomorrow so will keep you posted , 
interesting views on draining and not draining the tank
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Post by C8LLE Mon Aug 16, 2021 4:27 pm

Hi all thanks for you advice , thankfully it wasn’t newbie user error but a broken pump, replaced by the dealer today under warranty, The new tank and pump are sealed evidently so there’s no inspection trap , fingers crossed this one works for longer
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Post by palette Wed Aug 18, 2021 11:52 am

When it fails again, have it replaced with SureFlo pump. We've never had anymore problems since we changed ours.

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Post by Kemerton-bath Wed Aug 18, 2021 6:25 pm

C8LLE, 

I wouldn’t wait until the next failure, I’d replace with a Shurflo pump as soon as the warranty expires. Whale submersible pump failures are not uncommon, plenty reported on here, and are a faff to replace as you’ve found. Imagine dealing with a failure while somewhere remote, like a Scottish island. 

Shurflo pumps are more reliable and are not fitted in the tank, so more accessible if a problem occurs. AS previously fitted Shurflo pumps but changed to Whale to save money.

Tim

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Post by inspiredron Wed Aug 18, 2021 6:46 pm

It's a faff to replace on the road but at home you don't need to drop the tank as you can leave the Whale in as the input.

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Post by inspiredron Wed Aug 18, 2021 6:46 pm

inspiredron wrote:It's a faff to replace on the road but at home you don't need to drop the tank as you can leave the Whale in (electrically disconnected) as the input.

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Post by C8LLE Thu Aug 19, 2021 8:35 am

Thanks everyone, I’m going to look into the Shurflo, who would I get to fit it.
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