Tracker system 2018 Warwick xl

Sargent rang me today to discuss an ongoing issue about my AS Monitor low voltage SMS/email alerts for my leisure and vehicle battery not working.  These alerts along with the alarm alert (if the alarm is fitted and correctly wired) and all the functionality of AS Monitor which also shows where your van is located is paid for through the 3 year SIM card that comes with the motorhome.  When the SIM expires after 3 years, you will be invited to pay £25 for it to be renewed each year.  The Tracker service is quite separate to this and is paid for through an annual subscription of £95 which I thought AS/Marquis paid for the first year. I have just discovered through today's phone call that my subscription wasn't paid by AS/Marquis which means I am not currently covered by the Tracker service!  I need to follow this up urgently through Marquis but as they are furloughed until some time in Jun that is going to be difficult.  The Tracker service has two elements.  If the leisure voltage drops or if your leisure battery is disconnected you will receive a phone call.  This is why you are supposed to ring the Tracker monitoring station to tell them if you are about to disconnect your leisure battery (this has nothing to do with the AS Monitor alert which you may or may not have set up).  The second more important part of the Tracker service is to alert you with a phone call if the motorhome moves without using the ignition key.  At that point the tracker team takeover and work through the police to recover your van.  Whilst this is happening the locate capability on AS Monitor is suspended.  

If anyone wants to know if their Tracker service is working, pull the 20A inline fuse on the leisure battery.  If you get a phone call, it's working.  If you don't get a phone call, it's not working.  If you set up your leisure batter alert on AS Monitor beforehand, you should also get an SMS/email alert.  If you don't as I didn't, you have a fault which you should report to Sargent.