My new Warwick so far

Hello All, I bought a new Warwick XL back in November last year and after taking it back to the dealer for a Truma problem which they sorted after a 4 hour wait and a round trip of about 150 miles I was expecting no further niggles however after noticing that the rear bumper trim was not meeting up as it should. I contacted Peugeot who told me to take it to one of their dealers ,which I have today and after an inspection by the technical manager they reported that the back end of the vehicle is misaligned and has been welded incorrectly ,this has thrown the trim out of place and they told me that they could not do any repairs as a bodyshop would need to evaluate what would be required to make it right. the dealer also fixed a minor trim fault on the interior a large piece of insulation which kept falling on the floor in the passenger footwell.I also noted when washing the van yesterday prior to taking it to the dealer there are a myriad of rust spots on the roof of the van even under the solar panel the Peugeot dealer said that was due to the roof having been cut with a cutting tool for the rooflights and hot sparks had probably burnt through the paintwork and should have been masked off better.At this point I didn't bother to ask about the paint job on the front wing which had been touched up and was rough . So I will take my vehicle back to the dealer and see what transpires as I am so annoyed at the moment I had to share this tale with you all .

Hi ,so sorry to hear of your troubles , but a "misaligned bodyshell" is not good , "not fit for purpose" springs to mind , I would approach trading standards and think about rejecting the vehicle because of this , you've spent a lot of money not to have this put upon you .  Really hope you get this resolved .Best wishes , kind regards         Paul

I feel so sorry for you, it sounds like these problems have literally taken the shine off your new vehicle (please ignore the pun). I hope you manage to get it put right. If the body work is misaligned as you have been told that seems pretty serious. Have you checked out what your rights are as regards to rejecting the vehicle if the problem is bad?

Rule 1
Never, ever, buy a totally new Motorhome
There is NO rule 2!!

As I see it there are 3 issues.
1 Body shell misalignment
2 Sparks destroying paintwork on roof.
3 Poor paint finish on front wing.

Although the first one is a Peugeot issue and apparently one that is accepted by them it should have been noticed by A/S before the conversion was started. They should have rejected the vehicle.
The other two faults are the responsibility of A/S - I am fairly sure that they respray the wings.

Because of this I think that you have to go back to the dealer and reject the vehicle without delay. Depending on their response you may need to take legal advice, initially from CAB.

I hope you can get this sorted quickly.

Hard luck, Mogzee.

I’m with the others and suggest you reject the van. Maybe this will help -

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If you used a credit card, even if only for a holding deposit, you may well have redress through the bank/finance company.

Tinwheeler wrote:Hard luck, Mogzee.

I’m with the others and suggest you reject the van. Maybe this will help -

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If you used a credit card, even if only for a holding deposit, you may well have redress through the bank/finance company.

But a new Warwick costs more than £30k so Section 75 does not apply.

inspiredron wrote:

Tinwheeler wrote:Hard luck, Mogzee.

I’m with the others and suggest you reject the van. Maybe this will help -

[You must be registered and logged in to see this link.]

If you used a credit card, even if only for a holding deposit, you may well have redress through the bank/finance company.

But a new Warwick costs more than £30k so Section 75 does not apply.

Whoops, my mistake.

Hate reading tales like that,somebody must have seen it before it got to you.
Being annoyed is almost an understatement.Im sure it will eventually get resolved I just hope it is not to traumatic and you move on to enjoy the van you hoped it would be.
GOOD LUCK

inspiredron wrote:

Tinwheeler wrote:Hard luck, Mogzee.

I’m with the others and suggest you reject the van. Maybe this will help -

[You must be registered and logged in to see this link.]

If you used a credit card, even if only for a holding deposit, you may well have redress through the bank/finance company.

But a new Warwick costs more than £30k so Section 75 does not apply.

Section 75 is the credit act and only for credit cards so not appropriate here.

The Consumer Rights Act contains three clauses that apply to every vehicle purchase made from a new or used dealers; the vehicle must be “as described”, “fit for purpose” and “of satisfactory quality”.
You may well be able to reject the van but there are steps that you need to take.
It's easier in the first 30 days but your within the 30 day to 6 month period so the dealer can be required to either repair the van, offer you a replacement or issue a partial refund, but while making a deduction for any wear and tear on the van in the time you've owned it.

All agreements and offers should be confirmed in writing, rather than just verbally. I'm including the statement that the "end of the vehicle is misaligned and has been welded incorrectly".

Mogzee, nothing to add you’ve what you’ve been told, except to say having been in a similar position many years ago (not AS) keep calm, get as much legal advice (including templates of letters) as possible-the clubs, legal cover on your household insurance for instance-keep everything business like and hopefully your dealer will be descent. Just a thought, if the misalignment is a rejection matter would an independent motor engineer’s report help? 


Good luck.

If you used your nearest Peugeot dealer (in StH) - forget them they have little experience on X290 vans, particularly for warranty work.  I found out the hard way.
Robins and Day in Salford (at the end of the M621) seem to be the most experinced

See you are a new member, when you can use the PM system send me a message and I will give you the details

Good AS dealer about 30 miles south of you and not the one 27 miles north!!

The vans are produced by Sevil who then presumably ship to Peugeot who ship the vans to A-S

Bearing in mind how many Fiat vans are produced the Pugs and Citroens will be smaller quantities these will be assembled on a line.

I can't say how they are assembled but I was once called in to a well known UK bus builder to advise on some misfitting within a jig they assembled round. It proved to be a small sub assembly, but it affected "many" buses (they had had to correct)  Think we may have heard similar stories

Regarding the paint finish this is very common if you have a look round your vans and we should really not accept this quality

My previous van (a Transit Mk7) was finished a lot better than this Italian Job

Hi , couple of points, make sure you keep all relevant communications logged down and obtain in writing/E mail if you can . Is it possible the vehicle had a collision at some point? hence the body misalignment and the poorly sprayed front wing. You really do need to get some answers fairly quickly and hopefully youll get a result! Should never be!        Best wishes  Kind regards       Paul

Like Cymro, I’m wondering if the base vehicle suffered a mishap after manufacture as it shouldn’t have been possible to build it with the back end misaligned.

Whoever is deemed responsible, Peugeot or AS, my instinct is still to reject it via the supplying dealer who is ultimately responsible for this state of affairs.

Best of luck, Mogzee.

Second that opinion according to another thread you have up to 6 months to reject a new vehicle . The sticking point is when was it new as AS most probably  had it for longer than that.

Cymro wrote:
Secondly, you'll need to establish who does the alignment and welding. Is it done by Peugeot as part of the manufacturing process of the chassis as thereafter supplied to AS, or is it done by AS as part of the building of the motorhome. The answer will identify your defendant.

Cymro

Sorry Cymro,
The OP's contract is with the supplying dealer and they are the defendant in consumer law, as I understand it.  His recourse is with the dealer and then they have to get whatever support they need from their supplier, presumably A/S who will then pass on any issues to Peugeot.
If the OP tries to negotiate with Pugeot or A/S he risks muddying the waters.
IMHO - STRAIGHT BACK TO THE DEALER WITH THE (written) COMMENT FROM HIS GARAGE.

jennyandpeter wrote:Second that opinion according to another thread you have up to 6 months to reject a new vehicle . The sticking point is when was it new as AS most probably  had it for longer than that.

I am sure it will go by the first reg date.

Micky

jennyandpeter wrote:Second that opinion according to another thread you have up to 6 months to reject a new vehicle . The sticking point is when was it new as AS most probably  had it for longer than that.

I am sure it will go by the first reg date.

Micky

The clock will start from the date Mogzee bought it.

I have tried to post two further messages but they have disappeared into the ether

Mogzee you aren’t by any chance using emoticons in your posts not generated by the menu in the post box?

I only ask cos if I use emoticons from my actual I pad screen keyboard my posts disappear

Hi Lorfal , No I didn't use any emoticons but I may have pressed the post reply at bottom right instead of send , would this have made them vanish ? 
Im still trying to find my way round this forum and Im not great on computers.