Autosleeper direct and service centre

In my recent experience the only way of getting A-S technical advice/help is to ring the A-S Service Centre on 01386 853 511.  You will often end up on hold listening to music to be told 10 mins later that all lines are busy etc.  If you persevere you will eventually get through to a non-technical person in reception.  If she can't answer your question she will either transfer you to a technician in the workshop or arrange for a technician to phone you back.  They don't always phone back but once again if you persevere you should eventually be able to speak to a technician.  If the question is a deep technical one that only the factory can answer you will never get an answer.  In the past Dave Williams was extremely helpful but as Paul has said he has gone.  I have found you are more likely to get blood out of a stone than informed technical advice from Marquis.  As for warranty work, I lost all confidence with Marquis and after 4 months took my van to the A-S Service Centre who did everything including the annual habitation service. I have found the A-S Spares Department at Willersey to be very responsive but only if you use their spares contact form.  I would have been lost without this Forum.  Some of the advice given may be opinionated or incorrect but its a very good start. Although Sargent's products are much maligned on this Forum, I have also found their technical help desk to be responsive and useful.  I have also found the help desks for some of the products in the motorhome to be useful e.g. Truma, Whale, Thule, Thetford etc.