New Mercedes Sprinter with 7 speed auto

If you ring Mercedes customer services - number in your handbook - ( and here http://www2.mercedes-benz.co.uk/content/unitedkingdom/mpc/mpc_unitedkingdom_website/en/home_mpc/van/home/contact/get_in_touch.html ) with your vin and or reg number they will tell you exactly the spec of your chassis.

I look forward to hearing how you get on.  I found them very helpful when I first got my Merc and had questions.

Peter

That is so contrary to my experience.  

I called them three or four times.  One topic was about how the warranty worked in the third year in mainland Europe as the third year was only given by Mercedes UK.  The next topic was the emission category.  It is not shown on my V5 and I needed evidence for the Austrian Highway authority - a long story.  Finally the van decided it needed a service just before the ASOC National Rally and shortly after that I was going to China for a month so I wanted confirmation that I would not be in breach of warranty by exceeding the number of days the van gave me to get it serviced.

For all topics I gave them vin number to identify the vehicle and they talked to me freely, giving all the information I needed.

Either you hit someone on an off day or they have introduced a new security policy.

Peter

Jaytee, your last post suggests that you e-mailed rather than called them as we did. That could be the difference.

Peter