The Auto-Sleeper Motorhome Owners Forum (ASOF)
Would you like to react to this message? Create an account in a few clicks or log in to continue.

AUTO SLEEPER GUARANTEE?

+8
rose49f
Peter Brown
Shubberdog
roli
rogerblack
Paulmold
-mojo-
paul bullock
12 posters

Go down

AUTO SLEEPER GUARANTEE? Empty AUTO SLEEPER GUARANTEE?

Post by paul bullock Sat Oct 12, 2013 4:10 pm

is the habitation service worthwhile after the first 2 years if everything working ok,scratch head  considering A/S guarantee?
paul bullock
paul bullock
Donator
Donator

Male

Posts : 472
Joined : 2013-01-09
Member Age : 73
Location : south west, cornwall
Auto-Sleeper Model : nuevo ek 2012

Back to top Go down

AUTO SLEEPER GUARANTEE? Empty Re: AUTO SLEEPER GUARANTEE?

Post by -mojo- Sat Oct 12, 2013 4:17 pm

I confess I'm not sure how long the Auto-sleepers warranty is these days, but a habitation check will cover things that wear out or get to the end of their working life, which a warranty won't - for example gas hoses which (depending on their constrction) may need to be changed every few years.

I do my own habitation checks every year and it's not complicated, but you obviously need to be aware of your own abilities/limitations when doing that...
-mojo-
-mojo-
Member
Member

Male

Posts : 4566
Joined : 2012-08-04
Member Age : 24
Location : Southeast
Auto-Sleeper Model : Trooper
Vehicle Year : 2006

Back to top Go down

AUTO SLEEPER GUARANTEE? Empty Re: AUTO SLEEPER GUARANTEE?

Post by Paulmold Sat Oct 12, 2013 4:42 pm

I've been reading through my insurance having recently changed vans and found I am not covered for fire unless a habitation check has been carried out by qualified person. As my new van was supplied by a dealer with a habitation check I'm covered but I wouldn't have been on the old van as I hadn't had a check for 2 years. So not just warranty to consider.

_________________
Nice to be important but more important to be nice
Paulmold
Paulmold
Donator
Donator

Male

Posts : 26585
Joined : 2011-02-21
Member Age : 73
Location : North East Wales
Auto-Sleeper Model : Sussex Duo
Vehicle Year : 2010

Back to top Go down

AUTO SLEEPER GUARANTEE? Empty Re: AUTO SLEEPER GUARANTEE?

Post by rogerblack Sun Oct 13, 2013 1:26 am

Paulmold wrote:I've been reading through my insurance having recently changed vans and found I am not covered for fire unless a habitation check has been carried out by qualified person. As my new van was supplied by a dealer with a habitation check I'm covered but I wouldn't have been on the old van as I hadn't had a check for 2 years. So not just warranty to consider.
It would be helpful to know to which insurance company's policy this refers.

.
rogerblack
rogerblack
Donator
Donator

Male

Posts : 3199
Joined : 2012-09-22
Member Age : 69
Location : East Neuk, Fife / Berkshire
Auto-Sleeper Model : Pollensa/Boxer2.8HDi
Vehicle Year : 2002

Back to top Go down

AUTO SLEEPER GUARANTEE? Empty Re: AUTO SLEEPER GUARANTEE?

Post by roli Sun Oct 13, 2013 8:06 am

Its really a safety issue. 
What gets me is many dealers incl AS S/c charge the NCC rate for a Caravan, the rate for a Motorhome is less as they are not doing things like brakes and hitches. Used to do our last vans myself but I have used a mobile NCC approved guy now (last 4 years) 
I found the 1st 2 hab services hadnt been completed to what I expected by the supplying dealer and their parent company and I was paying over the odds for the 2nd (1st was free) despite a so called club discount.
roli
roli
Moderator
Moderator

Male

Posts : 9700
Joined : 2011-03-04
Location : Warrington
Auto-Sleeper Model : Warwick Duo
Vehicle Year : 2016

Back to top Go down

AUTO SLEEPER GUARANTEE? Empty Re: AUTO SLEEPER GUARANTEE?

Post by Paulmold Sun Oct 13, 2013 9:31 am

rogerblack wrote:
Paulmold wrote:I've been reading through my insurance having recently changed vans and found I am not covered for fire unless a habitation check has been carried out by qualified person. As my new van was supplied by a dealer with a habitation check I'm covered but I wouldn't have been on the old van as I hadn't had a check for 2 years. So not just warranty to consider.
It would be helpful to know to which insurance company's policy this refers.

.
I have taken this clause from Highway (part of LV) Insurance Company schedule..

'Caravanette Clause. This insurance does not cover loss or damage caused by fire or explosion arising from the use of heating or cooking equipment, unless the equipment has been serviced and /or fitted by a CORGI or HSE registered engineer and a fire extinguisher and/or blanket is kept in or on the vehicle, or loss or damage to the contents of the caravan or motorhome other than the contents which the manufacturer of the vehicle has fitted as standard.'
Paulmold
Paulmold
Donator
Donator

Male

Posts : 26585
Joined : 2011-02-21
Member Age : 73
Location : North East Wales
Auto-Sleeper Model : Sussex Duo
Vehicle Year : 2010

Back to top Go down

AUTO SLEEPER GUARANTEE? Empty Re: AUTO SLEEPER GUARANTEE?

Post by Shubberdog Sun Oct 13, 2013 10:40 am

It just goes to show that insurance isn't worth having.
Shubberdog
Shubberdog
Member
Member

Male

Posts : 98
Joined : 2012-10-08
Member Age : 78
Location : Essex
Auto-Sleeper Model : Talisman+Trident

Back to top Go down

AUTO SLEEPER GUARANTEE? Empty Re: AUTO SLEEPER GUARANTEE?

Post by rogerblack Sun Oct 13, 2013 12:04 pm

Thanks, Paul - I'll recheck our policy (Safeguard) but can't recall seeing any similar requirement in there. And I am one of those boring  sensored1  who actually reads small print  confused0 

CORGI hasn't existed for several years, the replacement scheme is Gas Safe Registered which is run by HSE so this clause must have been added or amended around the time of the changeover.

Interesting that there is no frequency stated, e.g. annually, so it could be argued that having the system checked once complies with their requirement for ever after . . .
rogerblack
rogerblack
Donator
Donator

Male

Posts : 3199
Joined : 2012-09-22
Member Age : 69
Location : East Neuk, Fife / Berkshire
Auto-Sleeper Model : Pollensa/Boxer2.8HDi
Vehicle Year : 2002

Back to top Go down

AUTO SLEEPER GUARANTEE? Empty Re: AUTO SLEEPER GUARANTEE?

Post by -mojo- Sun Oct 13, 2013 12:05 pm

Paulmold wrote:I have taken this clause from Highway (part of LV) Insurance Company schedule..

'Caravanette Clause. This insurance does not cover loss or damage caused by fire or explosion arising from the use of heating or cooking equipment, unless the equipment has been serviced and /or fitted by a CORGI or HSE registered engineer and a fire extinguisher and/or blanket is kept in or on the vehicle, or loss or damage to the contents of the caravan or motorhome other than the contents which the manufacturer of the vehicle has fitted as standard.'
I'm not sure if you should reach the conclusion that this ~requires~ that you have a habitation check done.

This clause does not state how often, or even that, a heating or cooking appliance should be serviced (see the use of the words and/or in the middle of the relevant sentence). All it seems to say is that ~if~ an appliance has been serviced or fitted, it must have been done by a CORGI or HSE registered engineer.
-mojo-
-mojo-
Member
Member

Male

Posts : 4566
Joined : 2012-08-04
Member Age : 24
Location : Southeast
Auto-Sleeper Model : Trooper
Vehicle Year : 2006

Back to top Go down

AUTO SLEEPER GUARANTEE? Empty Re: AUTO SLEEPER GUARANTEE?

Post by Paulmold Sun Oct 13, 2013 12:14 pm

I agree it reads like that but knowing how insurance companies will try to wriggle out of things I wouldn't want to give them any leeway. I did replace the heater in the Symphony myself so I got a mobile guy to check it out afterwards, just in case. I've also removed fridges for the 'upside down' cure in caravans and never gave it a thought regarding insurance cover.

_________________
Nice to be important but more important to be nice
Paulmold
Paulmold
Donator
Donator

Male

Posts : 26585
Joined : 2011-02-21
Member Age : 73
Location : North East Wales
Auto-Sleeper Model : Sussex Duo
Vehicle Year : 2010

Back to top Go down

AUTO SLEEPER GUARANTEE? Empty Re: AUTO SLEEPER GUARANTEE?

Post by rogerblack Sun Oct 13, 2013 1:08 pm

Interesting that wrapped into this "Caravanette" clause is also exclusion of anything other than original fitted equipment. So no cover for accessories added later or for personal belongings of any kind?

Is this is a standard motor insurance policy rather than one written specifically for motorhomes.

The Safeguard Motorhome Policy we have includes contents, awnings, attached accessories, fixtures, fittings plus personal belongings cover up to £3,000, with the usual single item limits for 'valuables' & exclusion of laptops, etc however it does include TVs, audio/video equipment, binoculars, cameras/photographic equipment etc.  Plus specialist breakdown/recovery cover in the UK and most of Europe.

Probably not the cheapest but certainly the most comprehensive and relevant to our needs.

Oh, and I've just been through it carefully and no mention of any habitation servicing requirement.
rogerblack
rogerblack
Donator
Donator

Male

Posts : 3199
Joined : 2012-09-22
Member Age : 69
Location : East Neuk, Fife / Berkshire
Auto-Sleeper Model : Pollensa/Boxer2.8HDi
Vehicle Year : 2002

Back to top Go down

AUTO SLEEPER GUARANTEE? Empty Habitation Inspection doesn't include Service

Post by Peter Brown Sun Oct 13, 2013 3:12 pm

I can't get at my insurance documents at the moment but please note that a standard motorhome habitation inspection (service) does not include servicing of any appliances - they just check that they work.

If you want gas or electrical appliances actually serviced then you must specify that and pay extra.

I think that any insurance requirement would be for a 'competent' rather than 'qualified' person.

Peter
Peter Brown
Peter Brown
Donator
Donator

Male

Posts : 10592
Joined : 2012-11-10
Member Age : 72
Location : Staffs
Auto-Sleeper Model : Broadway EB
Vehicle Year : 2016

Back to top Go down

AUTO SLEEPER GUARANTEE? Empty Re: AUTO SLEEPER GUARANTEE?

Post by rose49f Sun Oct 13, 2013 3:29 pm

I noticed on my insurance two years ago that clause so knew it had to be done. You should get it done as better safe than sorry.  

Love the new look to the forum Admin. Much easier
rose49f
rose49f
Donator
Donator

Female

Posts : 1380
Joined : 2013-04-08
Member Age : 74
Location : worcester
Auto-Sleeper Model : Nuevo ES
Vehicle Year : 2006

Back to top Go down

AUTO SLEEPER GUARANTEE? Empty Re: AUTO SLEEPER GUARANTEE?

Post by Geoffrey A. Mason Tue Oct 15, 2013 11:26 am

Surely, its like a service history, it makes huge sense to have a full set of habitation service certificates to keep with your vehicle, just the same as M.O.T. and vehicle service, this will greatly enhance its attraction when you come to sell it!!
avatar
Geoffrey A. Mason
Member
Member

Male

Posts : 18
Joined : 2012-03-01
Member Age : 78
Location : Penrith Cumbria
Auto-Sleeper Model : Windsor

Back to top Go down

AUTO SLEEPER GUARANTEE? Empty Re: AUTO SLEEPER GUARANTEE?

Post by Paulmold Tue Oct 15, 2013 11:33 am

Geoffrey A. Mason wrote:Surely, its like a service history, it makes huge sense to have a full set of habitation service certificates to keep with your vehicle, just the same as M.O.T. and vehicle service, this will greatly enhance its attraction when you come to sell it!!
You would think so wouldn't you but having just swopped our Symphony for a Nuevo with a part-ex at a dealer, it didn't make a jot of difference. Weren't asked for any service history, habitation certificates or even past MOT's although I did supply them all at handover.
Paulmold
Paulmold
Donator
Donator

Male

Posts : 26585
Joined : 2011-02-21
Member Age : 73
Location : North East Wales
Auto-Sleeper Model : Sussex Duo
Vehicle Year : 2010

Back to top Go down

AUTO SLEEPER GUARANTEE? Empty Re: AUTO SLEEPER GUARANTEE?

Post by -mojo- Tue Oct 15, 2013 12:21 pm

Geoffrey A. Mason wrote:Surely, its like a service history, it makes huge sense to have a full set of habitation service certificates to keep with your vehicle, just the same as M.O.T. and vehicle service, this will greatly enhance its attraction when you come to sell it!!
Sorry, but IMO there is no real similarity. There is very little on the habitation side that ~requires~ regular maintenance in order to prevent excessive wear and assure a long working life, unlike vehicle service. Some components - such as gas hoses - have a maximum recommended working life, but in reality they all have plenty of leeway. Gas hoses, for example, aren't suddenly going to self-destruct as soon as they exceed 5 years old (though I should add that on mine I have chosen to swap out the original brand new rubber pigtails for stainless braided ones with a 20 year life).

I personally don't see any greater value in having a sheaf of yearly checks by someone else than having an owner that checks everything regularly themselves. In some respects it is a bad thing to rely on an annual check - IMO it's better to keep an eye on things as you use them, and take action as soon as you see something untoward. Checking things yourself also has the advantage that it helps gain an understanding of how the various habitation systems actually work - though I accept that some people are more or less inclined that way than others.
-mojo-
-mojo-
Member
Member

Male

Posts : 4566
Joined : 2012-08-04
Member Age : 24
Location : Southeast
Auto-Sleeper Model : Trooper
Vehicle Year : 2006

Back to top Go down

AUTO SLEEPER GUARANTEE? Empty Re: AUTO SLEEPER GUARANTEE?

Post by Peter Brown Tue Oct 15, 2013 1:25 pm

I quote the relevant general condition that applies to my Caravan Club insurance:

"Taking Care of your Motor Caravan

You must:

  • Make sure your Motor Caravan is roadworthy;

  • take all reasonable steps to protect your Motor Caravan and its contents from loss and damage;
    and

  • allow us to examine your Motor Caravan at any reasonable time if we ask you.




There is no specific requirement to have any task or service carried out.

I have the habitation service done for the first two years to comply with the warranty.  After that, because I am competent to do so and am prepared to accept any potential risk, I inspect myself.

As Mojo says it is best to examine things as you use them but I also specifically inspect and record as scheduled in my AS handbook and annotate the service record.  That said I have not found any interest in those records when part exchanging vehicles although if I sold privately they may help.

That said, if there is anything about the operation of the habitation fit out that you are not sure about I strongly recommend you have a professional inspection carried out annually for your own safety.

Peter
Peter Brown
Peter Brown
Donator
Donator

Male

Posts : 10592
Joined : 2012-11-10
Member Age : 72
Location : Staffs
Auto-Sleeper Model : Broadway EB
Vehicle Year : 2016

Back to top Go down

AUTO SLEEPER GUARANTEE? Empty Re: AUTO SLEEPER GUARANTEE?

Post by rogerblack Tue Oct 15, 2013 6:28 pm

Why would you want to keep a sheaf of ALL the past MOT certificates?  Surely only the current one has any relevance?

_________________
drinksallround
cheers
Roger
rogerblack
rogerblack
Donator
Donator

Male

Posts : 3199
Joined : 2012-09-22
Member Age : 69
Location : East Neuk, Fife / Berkshire
Auto-Sleeper Model : Pollensa/Boxer2.8HDi
Vehicle Year : 2002

Back to top Go down

AUTO SLEEPER GUARANTEE? Empty Re: AUTO SLEEPER GUARANTEE?

Post by Paulmold Tue Oct 15, 2013 6:44 pm

rogerblack wrote:Why would you want to keep a sheaf of ALL the past MOT certificates?  Surely only the current one has any relevance?
Perhaps to show continuity of mileages and also any advisories so you can check if they were done.
Paulmold
Paulmold
Donator
Donator

Male

Posts : 26585
Joined : 2011-02-21
Member Age : 73
Location : North East Wales
Auto-Sleeper Model : Sussex Duo
Vehicle Year : 2010

Back to top Go down

AUTO SLEEPER GUARANTEE? Empty Re: AUTO SLEEPER GUARANTEE?

Post by daisy mae Tue Oct 15, 2013 8:14 pm

I have always kept all my mot `s and all receipts of work done on all my vehicles, ever since my first vehicle,  when I have sold they go with the relevant vehicle.

_________________
Be who you are and say what you feel, because those that mind don`t matter, and those who matter don`t mind.
                                                            
                                                                Dr. Seuss
daisy mae
daisy mae
Donator
Donator

Female

Posts : 6177
Joined : 2013-02-03
Location : North Norfolk
Auto-Sleeper Model : Hampshire Topaz
Vehicle Year : 2008 98

Back to top Go down

AUTO SLEEPER GUARANTEE? Empty Re: AUTO SLEEPER GUARANTEE?

Post by Guest Wed Oct 16, 2013 11:58 am

Those of us who have bought our vans via Marquis as previously owned, have to continue with a hab inspection to ensure the 3 year warranty is not invalidated.
Anonymous
Guest
Guest


Back to top Go down

AUTO SLEEPER GUARANTEE? Empty Re: AUTO SLEEPER GUARANTEE?

Post by Joe janssis Fri Oct 18, 2013 4:35 pm

I think I'm correct when I say that AS give 6 year water ingress cover on new van - Provided they are serviced annually during the period of the warranty. Yes its costly, but so is having to pay for any work related to damp in the body panels.
Joe janssis
Joe janssis
Joe janssis
Member
Member

Male

Posts : 14
Joined : 2013-05-11
Member Age : 80
Location : Surrey
Auto-Sleeper Model : BroadwayEB

Back to top Go down

AUTO SLEEPER GUARANTEE? Empty Re: AUTO SLEEPER GUARANTEE?

Post by Paulmold Fri Oct 18, 2013 4:42 pm

I can't find any reference to water ingress warranty. The warranty PDF only mentions a two year warranty on their vehicles.

_________________
Nice to be important but more important to be nice
Paulmold
Paulmold
Donator
Donator

Male

Posts : 26585
Joined : 2011-02-21
Member Age : 73
Location : North East Wales
Auto-Sleeper Model : Sussex Duo
Vehicle Year : 2010

Back to top Go down

AUTO SLEEPER GUARANTEE? Empty Re: AUTO SLEEPER GUARANTEE?

Post by Peter Brown Fri Oct 18, 2013 4:48 pm

http://www.auto-sleepers.co.uk/customer-service/warranties

See above - it is two years maximum and much more specific than it was a few years ago.

The faults I have experienced that fall under the terms of the warranty have been rectified without quibble.

Peter

_________________
Peter #1
Peter Brown
Peter Brown
Donator
Donator

Male

Posts : 10592
Joined : 2012-11-10
Member Age : 72
Location : Staffs
Auto-Sleeper Model : Broadway EB
Vehicle Year : 2016

Back to top Go down

AUTO SLEEPER GUARANTEE? Empty Re: AUTO SLEEPER GUARANTEE?

Post by ajrm Wed Oct 23, 2013 2:33 pm

Paulmold wrote:
rogerblack wrote:
Paulmold wrote:I've been reading through my insurance having recently changed vans and found I am not covered for fire unless a habitation check has been carried out by qualified person. As my new van was supplied by a dealer with a habitation check I'm covered but I wouldn't have been on the old van as I hadn't had a check for 2 years. So not just warranty to consider.
It would be helpful to know to which insurance company's policy this refers.

.
I have taken this clause from Highway (part of LV) Insurance Company schedule..

'Caravanette Clause. This insurance does not cover loss or damage caused by fire or explosion arising from the use of heating or cooking equipment, unless the equipment has been serviced and /or fitted by a CORGI or HSE registered engineer and a fire extinguisher and/or blanket is kept in or on the vehicle, or loss or damage to the contents of the caravan or motorhome other than the contents which the manufacturer of the vehicle has fitted as standard.'
Surely this line means that as long as your equipment is original fitment it is covered? It states "and/or" not "as well as" 

Allan
ajrm
ajrm
Member
Member

Male

Posts : 595
Joined : 2013-06-17
Member Age : 69
Location : Brittany
Auto-Sleeper Model : Ex 2013 Broadway FB
Vehicle Year : 2018

Back to top Go down

Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum