Electric step not working

We have a 2009 ascot autosleeper and electric step is not working can anyone suggest what might be wrong? thankyou

You will find you get a better response when you've said hello first before coming straight in with a question......

https://www.autosleeper-ownersforum.com/f36-asof-welcome-section-new-members-please-introduce-yourself-here

Sorry about that Paul....im new to the forum thing so took your advice and introduced myself!

Hello Hannah K .... welcome . A while ago my electric step stopped working and I got down under to where the motor is. I dismantled and cleaned the electrical connections and eveything worked. It gets a lot of road muck down there. If this is unsuccessful, you would really need to invest in a small multi meter and do some testing. Check if there is power to the switch. Does (did) your step retract automatically when you start the engine. Check your owners manual if you have one. There may be a line fuse somewhere. I've just nipped out to check my manual before it dawned on me that the van is away being MOT'd today so I'll check later (doh!!)

cheers Bob

Its a fuse under the drivers seat

If you do a search Electric Step you will find postings for similar Mk7 Transit based vans such as the Wilton, Windsor and Eton

Thanks for the responses....we have the owners manual but there is nothing in it about the step unfortunately...we have checked fuses cleaned muck off etc but it still doesn't work....we know there is def power going to it...a wiring diagram would be handy but I cant find one on net! If worst comes to worst hubby can fit a new switch separately but we would prefer to keep it on original....thanks for feedback guys....and goodluck with the MOT

The fuse Under the drivers seat may not be shown in the Circuit Diagram it wasnt on ours but I know of four others Tranny based vans that had this including Peters old Wilton

Thanks roli....hubby has checked that fuse and it seems normal....think its maybe time to just fit a separate switch

Hello again...... I've now examined my wiring diagram (well as diagrams go it is not the best) in fact it is referred to only as a schematic layout.!! However, it would appear that your starting point, as Roger posted, will be under the driver's seat. My diagram shows the changeover relay and three fuses mounted together on one block. The fuse with the red/blue wire should be the one we're interested in, if they haven't done a colour change. You say this fuse is okay so the next step will be at the switch, which should have the red/blue wire as the input. The switch should also have an earth wire (black?) and possibly an orange wire and a blue wire. The orange and blue wires should be the feeds to the step motor (one for up and one for down). If power is available on the orange and blue wires when switched alternately, then the next step will be the motor or motor connections. There is a plastic cowling surrounding the motor, which, when removed, exposes the terminals.
I take it you have the switch opened up so you should be able to check.

good luck

Thanks very much Peter for that info....I will pass it onto the hubby and will let you know how we get on....thanks again!