Thule single electric step.

Hi guys,
Reversed into low brick wall, completely bent the thule step.
Took it off and it got a label 309972 and the only step i can find is 309968.
I emailed thule, and auto sleeper factory spares and both have not replied.
Has anyone had to replace their step and are they the same  step?
Thanks in advance.
John.

Fortunately, I haven't had to replace the step.  This is partly because the step automatically stows itself when the engine is started.  Doesn't yours do the same?

Caraman wrote:Fortunately, I haven't had to replace the step.  This is partly because the step automatically stows itself when the engine is started.  Doesn't yours do the same?

It did before i bent it up hitting a low wall.as said its beyond repair.,it needs replacement ,hence the question.

That must be annoying

Perhaps a daft question and I genuinely feel your pain but if you were reversing, the engine must have been running so why hadn’t the step retracted?
Replacing the step without finding out why it hadn’t retracted in the first place might be costly.

It had properly retracted under the motorhome.
I was reversing down a lane, the body work was higher than the wall, but the retracted step was lower than the bodywork, it hit the wall, whixh was about 6inches high. The electrics are fine, the step is now bent.

You will find current models here. https://www.thule.com/en-gb/comfort-and-security/steps/thule-single-step-12v---460-_-309969

They make a 460mm and a 550mm wide step, in the Information section you will see the dimensions so you can match them up to yours. Model numbers change but I suspect that little changes and dimensions are the same.

There is also a compact model at 500mm, the compact refers to the height of the step when folded https://www.thule.com/en-gb/comfort-and-security/steps/thule-single-step-compact-12v-500-_-301888

Mike

Hi mike, 
The nearest to my existing step is product number 309968, and it looks the same as my product number 309972. But before splashing out £300 i want to make sure its comparable.
Thanks john

I have found the Auto-Sleepers Parts Enquiry System to be pretty good:

https://auto-sleepers.com/owners/parts-enquiry

I will give the spare department another email. I know they no longer have a phone line to contact.

Mollytardis wrote:I will give the spare department another email. I know they no longer have a phone line to contact.

I logged on to their enquiry system rather than sending e-mails

Had confirmation that 309968 is the same step, ordered it £299 on Wednesday, fitted it on saturday, working as it should.
Thanks for everyone's input.