Re: auto-sleeper parts

by john_l_k Mon Nov 20, 2023 3:38 pm

My ongoing quote is for the parapress window seal, which was out of stock last time I was able to log in.
If anyone knows an alternative supplier I would happily order elsewhere....

It's in their Sales Brochure titled:
"ParaPress Window
Rubber – Seals Window
to the Frame
WW0154"

by Paulmold Mon Nov 20, 2023 3:42 pm

Try sealsdirect they have thousands of seals , you just have to match the profile you want.

by Kemerton-bath Mon Nov 20, 2023 4:23 pm

john_l_k wrote:

I'm previously registered, and with ongoing quote, and doesn't work for me.

Likewise. At least they’re now on the case.

Tim

by john_l_k Mon Nov 20, 2023 4:49 pm

Paulmold wrote:Try sealsdirect they have thousands of seals , you just have to match the profile you want.

Thanks, just downloaded their brochure and unfortunately nothing similar.
I'll post on another thread if I really get stuck.

by Kemerton-bath Wed Nov 22, 2023 9:00 am

Parts system working again, for me at least. That said, I’d already decided to source the part I needed (shower riser rail) from elsewhere, as AS wanted to charge £17 for shipping.

Oh, and my email to [You must be registered and logged in to see this link.] also came back as undeliverable.

Tim

by john_l_k Wed Nov 22, 2023 9:14 am

Working for me too, but also sourcing from elsewhere if possible due to their cost.

by PLOUGHLIN Wed Nov 22, 2023 9:57 am

Now works for me too, tough I now have 2 logons registered. hugegrins

by bobby b Fri Feb 23, 2024 9:21 pm

Autosleeper parts dept for vans older than 2019 they now suggest contacting owners club who have wealth of info,phones now discontinued,it's worth reading autosleeper web page.

by Paulmold Fri Feb 23, 2024 9:36 pm

Sorry to say, that's ridiculous, the Owners Club can't supply parts anymore than this forum can. How are you supposed to contact the club , especially if you're not a member? I'm a member and I wouldn't know how to ask them about parts.

by bobby b Fri Feb 23, 2024 9:48 pm

Paul I'm not suggesting that,it's what's on the autosleeper web page for parts

by Paulmold Fri Feb 23, 2024 10:03 pm

As long as you can still order whats on their catalogue regardless of how old your van is, then fine but to say if your van is older than 2019 to contact the owners club doesn't make sense, the club doesn't have the detail of parts used for your build. Plenty of parts in the catalogue were used on vans prior to 2019.

The website states "
Please note, if your vehicle is older than 2019 registration, unfortunately we will not be able to assist with your enquiry. Please contact the Auto-Sleepers owners club who have a wealth of knowledge on aged vehicles".

by Kemerton-bath Fri Feb 23, 2024 10:54 pm

That is madness! Anything older than 5 years and AS are saying they can’t help. What an admission of failure in their ability to provide after-sales support. Never mind what it says about not reciprocating the loyalty that many owners show towards the brand.

Maybe this is some madcap strategy to boost sales, by persuading people to trade up to a newer van.

I guess it doesn’t matter in their eyes, as no one can contact them to protest! None of the email addresses seem to work and they’ve turned off the phones.

What a farce, they really do seem to be losing the plot.

Tim

by tboy Sun Feb 25, 2024 11:17 am

i just got a part micro wave outside air vent for 2015 warwick duo,part site said white col iask for grey and got it no problem. up!