auto-sleeper parts

hi
registered with auto-sleeper parts,click to log on nothing.
anyone had problems.
Terry

Morning Terry,
Seems to be working ok for me at the mo !
[You must be registered and logged in to see this link.]

Works OK for me from link and through website.
Try phoning    01386 842630

thankyou for replies,tried  link did not work,tried phone not availible at moment try web site -parts

Just tried my account and got straight in, not used it for a year or more.

Richard

put different e-mail in still no go

tboy wrote:put different e-mail in still no go

Strange

May be worth trying a different browser.

Same problem for me. It worked a week or two ago when I viewed a quote they’d prepared for me but now doesn’t let me enter the system to accept the quote and place an order.

Tim

Having the same issues here... On three different browsers I get a 'User Not Found' error. Tried re-registering with the same email and got a message saying I was already a registered user! Tried a different email to register. Still didn't work. Phone calls are answered by a voice message saying there's noone to take the call so please go online!

If no one is available to take calls then maybe they’ve closed down the online system as well while they catch up with a backlog. I’ve just emailed them and have messaged the Autosleeper-jobs page on Facebook Messenger.  I don’t know why AS make it so difficult to communicate with them!

Tim

What email address are you using?

Paul, I used [You must be registered and logged in to see this link.] as it’s listed on their Facebook page. Predictably their FB page is broadcast only and doesn’t accept comments.

Not holding my breath!

Tim

Yes I've seen that. There is another email address [You must be registered and logged in to see this link.] that may be useful as a backup.

Thanks Paul, will try that one too.

Tim

The [You must be registered and logged in to see this link.] is the one I used when trying to get info on the tracker.  They got back to me within a couple of hours and were very helpful.

Tried this morning and I am getting same problem, put in email and password, press enter and resets to blank screen, try to register and it tells me I am already registered. This is using link for parts on AS website. Happening with phone and tablet- both Android

Hasn't worked for me all weekend and even today. Used different devices, changed password etc. 
It doesn't like some of us for some reason 

The email informing them about the Parts Enquiry Service that I sent to the [You must be registered and logged in to see this link.] address has bounced back as undeliverable so I've messaged them at [You must be registered and logged in to see this link.]. 

I've had no reply to the message I sent on Facebook Messenger.

Maybe they've reverted to analogue comms!

Tim

I also sent email to the 'contact' address, that was 2 days ago and so far it hasn't bounced back. I have sent an enquiry via the website to the service dept telling them the problem and asking them to tell the necessary department.  I've just tried again myself and having registered before, I can access the enquiry section as normal, clicking on new enquiry on my previous orders, so is it only new registrations that cannot be done or are members that have previously registered unable to bring up their previous orders?

Message on A-S X (formerly Twitter) :

"We have been made aware of a fault within our online parts ordering system which we sincerely apologise for. 


We are currently investigating this and aim to resolve it ASAP. 


We appreciate your patience at this time and will post all updates on our website and social media.:

Also on Facebook. Glad someone figured out how to contact them

Paulmold wrote:.... is it only new registrations that cannot be done or are members that have previously registered unable to bring up their previous orders?

I'm previously registered, and with ongoing quote, and doesn't work for me.