Can't load water

Just trying to fill the on board tank in my Burford Duo, the hose pipe is working ok, but the pump runs continually & when opening the sink tap no water is being drawn in. What am I doing wrong please?
Trevor

Posting same question in two sections doesn't help, it confuses members.

Sorry Paul but just getting used to the forum & wasn't sure it had posted, but thats twice now that you've criticised med me & that's not helpful either.........

I see it as guidance to a newcomer rather than criticism. It’s to help you get the best experience from the forum as well as helping the forum run smoothly which is to everyone's benefit.

Sorry, I can’t help resolve your water problem but I’m sure someone will. 

Thanks Tinwheeler, it's not always what people say, it's the way it's said. Short & abrupt is not friendly, please notice that I use peoples names including my own, it's more personal.

But sorry you can't help, thanks anyway.

It could be the small filter that is blocked , it is located in the push fit connectors close to
filler inlet just inside the van ,

Fanny Burford wrote:Thanks Tinwheeler, it's not always what people say, it's the way it's said. Short & abrupt is not friendly, please notice that I use peoples names including my own, it's more personal.

But sorry you can't help, thanks anyway.

I think it depends how you ‘hear’ words in your head when you read them, FB. The problem with written words on a forum is that you can’t hear the actual tone of voice.

The whole point of user names is to allow people some privacy and security online. Some choose to take that option, some don’t.

Thanks Molly3, I'll check that out tomorrow, although the van has had very little use to date.

If it’s the first time you are filling after draining down it will take an age for the air to expel from the system , the boiler holds about 10 litres of water and all the associated pipe work , if you have left the frost dump valve open your just pumping straight back out ,  CHECK the dump valve first

Use the search function and search for air in system will also give you an idea

Fanny Burford wrote:Just trying to fill the on board tank in my Burford Duo, the hose pipe is working ok, but the pump runs continually & when opening the sink tap no water is being drawn in. What am I doing wrong please?
Trevor

Are you sure you are actually filling the tank?  If your van is like our Kingham then you have two options, either fill by traditional hose into the large filler cap or use the Whale auto fill device that clips into a special socket, in our case located right next to the traditional water filler cap. Either way, when the tank is full it will overflow onto the road under the van. From memory (and my understanding to date as a new owner also) if you are using the Whale device you need to tap on “tank fill” on the main control panel (can’t remember which menu) and the device will then allow water to enter the tank. Ours makes a repeated clicking noise as the tank fills, which I presume is correct. Once the tank is overflowing you should be able to turn on any tap, turn on the pump and it should self prime presuming that the Burford has a submersible pump. Even if a separate in-line pump such as a Shurflo is fitted it should self prime and pump. Once you have an even flow of water from one tap go round all taps in turn and run them until you get an even flow of water.

 As a new van (I think you say 2022) I would doubt that the filter is blocked but if the foregoing doesn’t work then try looking at that as suggested earlier. Are you sure you are hearing the correct pump? Is it a brand new van and has it been filled satisfactorily before?

Fanny Burford wrote:Just trying to fill the on board tank in my Burford Duo, the hose pipe is working ok, but the pump runs continually & when opening the sink tap no water is being drawn in. What am I doing wrong please?
Trevor

Filling the external freshwater tank and filling the internal water system which includes the hot water tank are two separate operations although they can be carried out concurrently.  It's not clear from your description which operation is not working.  

Filling the freshwater tank using the Whale inlet socket requires the 'Automatic Tank Fill' button to be lit on the EC700 CP 'Power Settings' page; filling using the lockable water cap doesn't.  A solenoid water valve fitted behind the Whale inlet socket has a small gauze filter which can become blocked but this is unlikely on a newish van.

Filling the internal water system, which takes a while, requires there to be water in the freshwater tank, the frost drain valve to be shut, the pump button to be lit on the EC700 CP and for a tap to be open.  Common causes for the internal water system not filling are the frost drain valve being open which results in water leaking under the van and, if a Whale submersible pump is fitted, an air lock in the pump.

You can easily fill you tank by using the drain tap , fit hose to drain tap , open tap turn , on water , at home I find it the easiest to fill my nuevo tank .

Check the freshwater tank level on the control panel. If there is a sensor fault it may show full when it isn’t. This would stop the Whale filler working. We had this problem due to damp getting into the connections on the sensor. It is a known problem and the dealer fixed it in half an hour

SteveWr wrote:Check the freshwater tank level on the control panel. If there is a sensor fault it may show full when it isn’t. This would stop the Whale filler working. We had this problem due to damp getting into the connections on the sensor. It is a known problem and the dealer fixed it in half an hour

I have given up my water level gauges , they have a mind of their own .

I'm also a new member and have had problems filling our recently acquired Bourton 2020. It sounds to me like you are correct to be running the pump and having a water tap open. In addition you should have activated the "Auto Tank Fill" on the EC700 as The Bargee post has very well described. It is also important that the external Whale inlet sliding cover is pulled down on top of the Whale water hose connection plug. This locks the plug into place and if not done properly the plug falls back at a slight angle and prevents  the tanks filling.

Please take a few mites to introduce yourself 

https://www.autosleeper-ownersforum.com/f36-asof-welcome-section-new-members-please-introduce-yourself-here

There are two main possibilities for your problem. 
1.  The frost protection valve is open and letting water run out and onto the ground as fast as your pump is trying to get it to the sinks. That valve is a black vaguely triangular thing with a blue handle on top which is usually in a bed locker.  On its black body just below the handle you will see a button the size of a 1p piece which should be slightly recessed and NOT protruding. If protruding push it in and if it won't stay in then turn the blue handle and try again. Once that button is in the frost protection valve is closed.

2.  You haven't waited long enough for the pump to prime the  internal water system. The pipes were full of air and that needs to be expelled before you get water at the taps. First open the kitchen tap turned to cold. You should hear air coming out and after a few minutes (not just seconds) water should start to spurt along with vestiges of air. Close that tap and do the same at the bathroom sink cold. Once you have cold water at both taps you will still need to get the hot tank full and hot pipes purged of air in the same way.  Sometimes the pipe runs installed by AS have unwanted sections in them that hold obstinate airlocks and a short drive can be needed to shift them. Occasionally removing the shower head an sucking on the pipe while pump is running can help.

On my control panel the water pump setting has 3 options - Internal, External and Both. I leave mine on Both which means that I don't need to use the Tank fill setting to which others have referred and which only switches the external pump on for 1 minute.

Finally do please read your manual which will cover most of what I have written above.  Self help is an essential requirement for touring in a motorhome!  This forum is a huge resource for hints so do use the search function before posting questions that have almost certainly been covered many times before.