Warwick X L

Thank you all for my window replies,now a few more falts,that I have had to endure,I don't know if it's me or this van ,I will list ,bought at end of lockdown a Monday took back on tuesday,  21 ,so could not be shown what or where things work ,heater tank leaking ,frost had damaged seal as it was full of water ,we had a cold spell at time of collection,microwave not working, as it was swapped with another van,cooker fan wire was catching fan blades ,fixed myself ,all electrics failed ,on panel, had another panel fitted ,it fell off 2days later I had to fix, water poring from heater tank ,new seals on dump valve fitted ,another heater pipe o ring faulty ,I fitted a new one ,each time I took back to dealers it was a 200 miles,I've got more miles toing and frowing ,than used on holidays, and last but least was on holls in devon, electric blew the fuse board no 1 fuse called in at auto sleepers they fitted a new fuse board ,fixed sticking toilet floor catch and step switch .and now I have a leaking door seal,I must say that I've had 6 vans of different makes any this is the worst for falts,when this model came out o thought it was the bees nees,not so.I think,apologies for the moans ,but I dispare at times ,

Hope you get your van sorted Inky, good luck
Boaby

Hi Inky

Was this a brand new van?

Sounds a bit of a nightmare - good luck sorting it

Davidh wrote:Hi Inky

Was this a brand new van?

Sounds a bit of a nightmare - good luck sorting it

Yes it was brand new ,all I get is has it had a habitation check if not they won't touch it ,seems a get out to me ,I would of thought after spending £60,000 plus  it would be a reliable van .forgot that the water pump ticks in and out at will weather taps are on or off ,had to switch off at night .I reckon it's a Friday night job.?

Unfortunately, if it hasn’t had the hab check, the warranty is invalid.

Tinwheeler wrote:Unfortunately, if it hasn’t had the hab check, the warranty is invalid.

Yes ,but it's only just 2 years old ,should I get one now or is it to late,the thing is I was never told at what point it needs a check,

Inky wrote:
Yes it was brand new ,all I get is has it had a habitation check if not they won't touch it ,seems a get out to me ,I would of thought after spending £60,000 plus  it would be a reliable van .forgot that the water pump ticks in and out at will weather taps are on or off ,had to switch off at night .I reckon it's a Friday night job.?

Sounds like it - we all expect a few issues but surely not this many?  Who is supposed to do the Hab Check - the Dealer or AS? Apologies if that's a naive question, I'm new to all of this - we're getting a new XL sometime at the back end of this year (in theory).

Well take my advice and don't buy one of these ,go for a different make ,I've had a mondile, autocruise assent, tribute, I really liked this model but I'm so disapionted.

The water pump if it’s an in the tank one just needs the pressure switch adjusting, have you asked your dealer if you have the Hab check will they honour the warranty only they can answer that

Inky wrote:
Yes ,but it's only just 2 years old ,should I get one now or is it to late,the thing is I was never told at what point it needs a check,

As per Freelander's post 

Inky wrote:
Yes ,but it's only just 2 years old ,should I get one now or is it to late,the thing is I was never told at what point it needs a check,

I'm afraid its all written in the warranty....( the full version  can be found on their website)

Service Intervals
The first and second Habitation Services and Water Ingress Surveys must take place on the respective anniversaries, plus or minus 60 days, of the start of the warranty period. The third Habitation Service* and the third Water Ingress Survey* must take place on or before the respective anniversaries of the start of the warranty period to protect you if an issue arises that could have been attributable to defect that occurred during the warranty period and not after it had expired.
1 2
3* 4 5
6*
Service windows –periods before and after the anniversary of the warranty start date during which servicing must be completed From 60 days before to 60 days after
First combined Habitation Service and Water Ingress Survey
Second combined Habitation Service and Water Ingress Survey Third combined Habitation Service and Ingress Survey First Water Ingress only Survey Second Water Ingress only Survey Third Water Ingress only Survey
From 60 days before to 60 days after
From 60 days before up to the anniversary (not after) From 60 days before to 60 days after From 60 days before to 60 days after
From 60 days before up to to the anniversary (not after)
Where a service or survey identifies that repairs may be necessary and the owner wishes to have any works carried out under the cover of this warranty they must present the vehicle to an approved Auto-Sleeper Dealer for further investigation and repair within six weeks of the date of the service.
Terms and Conditions
Auto-Sleepers Ltd will only be liable for the costs of the repair. No liability will be accepted for other expense such as loss of use, income, business or pleasure or any costs incurred returning the motorhome to a repairer – these are the responsibility of the owner
Your attention is drawn to the Motorhome Owner’s Manual and you should familiarize yourself with the warnings, prohibitions, recommendation and instructions relating to the proper use and maintenance of the motorhome contained therein.
Dealers and their agents cannot vary the terms and conditions of this warranty nor can they bind us to any agreement for warranty work to be undertaken unless they have obtained our prior authority.

Davidh wrote:
Sounds like it - we all expect a few issues but surely not this many?  Who is supposed to do the Hab Check - the Dealer or AS? Apologies if that's a naive question, I'm new to all of this - we're getting a new XL sometime at the back end of this year (in theory).

You can use either your dealer or AS. It should be covered in the literature supplied with the van.

Inky, I’m not quite sure of the date/timings of your purchase with regards to lockdowns etc… but unless I’ve misread things, didn’t you take back/report many of your problems soon after purchase? If this is the case then surely the warranty would still apply as many issues were reported before the first habitation check was due?
Apologies if I have misunderstood things.

Tinwheeler wrote:
You can use either your dealer or AS. It should be covered in the literature supplied with the van.

Thanks Tinwheeler -

Dbvwt wrote:Inky, I’m not quite sure of the date/timings of your purchase with regards to lockdowns etc… but unless I’ve misread things, didn’t you take back/report many of your problems soon after purchase? If this is the case then surely the warranty would still apply as many issues were reported before the first habitation check was due?
Apologies if I have misunderstood things.

I bought it for the first reg march 2021 ,I was handed the keys at arms length ,as it was in the pandemic and no repete no instructions was given on how to use anything in the van or any warranty habitation checks ,or told anything about it .,I'm out in the van now ,and gess what  I have a fresh water tank leak ,after filling it up ,on investigating, crawling underneath.it's coming from the top of tank and out of the wireing tubing ,there is a thick white wire inside tubing,getting a bit ,p naughty,word with it all now.

Paulmold wrote:
I'm afraid its all written in the warranty....( the full version  can be found on their website)

Service Intervals
The first and second Habitation Services and Water Ingress Surveys must take place on the respective anniversaries, plus or minus 60 days, of the start of the warranty period. The third Habitation Service* and the third Water Ingress Survey* must take place on or before the respective anniversaries of the start of the warranty period to protect you if an issue arises that could have been attributable to defect that occurred during the warranty period and not after it had expired.
1 2
3* 4 5
6*
Service windows –periods before and after the anniversary of the warranty start date during which servicing must be completed From 60 days before to 60 days after
First combined Habitation Service and Water Ingress Survey
Second combined Habitation Service and Water Ingress Survey Third combined Habitation Service and Ingress Survey First Water Ingress only Survey Second Water Ingress only Survey Third Water Ingress only Survey
From 60 days before to 60 days after
From 60 days before up to the anniversary (not after) From 60 days before to 60 days after From 60 days before to 60 days after
From 60 days before up to to the anniversary (not after)
Where a service or survey identifies that repairs may be necessary and the owner wishes to have any works carried out under the cover of this warranty they must present the vehicle to an approved Auto-Sleeper Dealer for further investigation and repair within six weeks of the date of the service.
Terms and Conditions
Auto-Sleepers Ltd will only be liable for the costs of the repair. No liability will be accepted for other expense such as loss of use, income, business or pleasure or any costs incurred returning the motorhome to a repairer – these are the responsibility of the owner
Your attention is drawn to the Motorhome Owner’s Manual and you should familiarize yourself with the warnings, prohibitions, recommendation and instructions relating to the proper use and maintenance of the motorhome contained therein.
Dealers and their agents cannot vary the terms and conditions of this warranty nor can they bind us to any agreement for warranty work to be undertaken unless they have obtained our prior authority.

I take it that it's a no then to get checks done now then?

That will be the overflow on top of the tank and the white wire in the tube will be for the submersible pump in the tank

Inky wrote:
I take it that it's a no then to get checks done now then?

Ask your dealer,  nobody on here can answer that question for you

FreelanderUK wrote:That will be the overflow on top of the tank and the white wire in the tube will be for the submersible pump in the tank

Ok thanks will check when at home

On your next visit to your dealer, ask them to give you the personal 'handover'  that you didn't get when you picked it up.