Power disconnect

I have a 2017 Bourton with Sargent EC500 fitted. Two nights in a row I have been phoned by their centre at midnight to say there has been a power disconnect error. Of course Sargent went on holiday 2 nights ago and back on the 4th Jan so can't phone them! The centre has noted not to call overnight going forward.

When I turn the system on it displays a good battery voltage so no idea what this refers to. Any thoughts would be appreciated 

Dbvwt wrote:I’ve got a 2018 van also with an EC500. I wasn’t aware that Sargent even had a monitoring centre, is this something to do with a tracker or some other system on your van? I assume you would be paying a subscription for such a service.
Sorry, not much help regarding your question, just interested in your setup on a van of similar age to mine.

I was not aware of any link to Sargent as I pay no fee and have installed a different tracker so it is a bit of a puzzle 

I have to admit that having gone to bed an hour before hand I was not at my best and the first caller left a message which was nearly unintelligible. The second was better but I was still half asleep so I might have heard wrong. Not going to worry as the van seems perfectly secure and secured as far as I can tell.

Dbvwt wrote:And you say your battery voltage looked good so have a glass of mulled wine, a mince pie and enjoy the next few days till Sargent open again.
I suspect they will be just as baffled 

Indeed, and a very merry Christmas to you!

jon-hawkins wrote:I have to admit that having gone to bed an hour before hand I was not at my best and the first caller left a message which was nearly unintelligible. The second was better but I was still half asleep so I might have heard wrong. Not going to worry as the van seems perfectly secure and secured as far as I can tell.

You did mention back in August in the post linked below that you'd had a tracker fitted - wouldn't the call have come from the tracker company?

https://www.autosleeper-ownersforum.com/t36925-2017-mb-based-bourton#328045

Dbvwt wrote:I’ve got a 2018 van also with an EC500. I wasn’t aware that Sargent even had a monitoring centre, is this something to do with a tracker or some other system on your van? I assume you would be paying a subscription for such a service.
Sorry, not much help regarding your question, just interested in your setup on a van of similar age to mine.

Same with our 2015 van, with EC500, I thought it was simple and no online messages
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Richard

rogerblack wrote:
You did mention back in August in the post linked below that you'd had a tracker fitted - wouldn't the call have come from the tracker company?

It could be so will wait to see if it happens again and get clarity as the phone number is wrong for the tracker fitted.

Caraman wrote:The A-S Manual for the 2017 Bourton states that a Teletrac Trackstar TM470 is fitted:

https://www.trackerfit.co.uk/rac-trackstar-tm470.html

Just a thought - is it possible a previous owner paid the subscription and the loss of power refers to the vehicle battery rather than the habitation battery?

I had not picked up on the tracker you mention. I suppose its possible the previous owner paid a subscription but it was my mobile rung. The call centre have not rung again so hoping all is well