Kemmerton xl gas leak

All the gas has leaked from my Kemerton which is only 6 months old.
Contacted the local dealer which is Marquis as I considered it an emergency but as I did not purchase it from them they wont help me.
Please be aware.

We had 3 separate gas leaks on our Warwick ,even the nut to the bbq.point was split.You could always smell a slight whiff as you entered the van and that was after it passed its first habitation check At a main dealer.
I forgot to mention that the regulator was also faulty and while it was changed the guys tested the system after fitting that’s when the leaks were detected this was done at the dealers where I bought the van all under warranty .

Obvious  question - who did you buy it from and can you not go back to them.? 

Same poster as the dpf fluid thread who never came back to explain that. 

Sorry if you are genuine but ........?

Did also have a DPF fluid link which was corrected by Peugeot Basingstoke.
Gas leak is a new or maybe existing fault- i have hardly used the vehicle (300 miles) 
Surely in an emergency the nearest dealer should assist

Still not saying where you bought it and why you can't go back there.

If you bought a BMW from a dealer Glasgow and live in Southampton would you expect to return it to Glasgow for an emergency warranty repair- I don't think so.

Not answering the question!!!!

amtecslim wrote:If you bought a BMW from a dealer Glasgow and live in Southampton would you expect to return it to Glasgow for an emergency warranty repair- I don't think so.

i agree with you and our van can have warranty work at any dealer but some (including AS) require you to return to the dealer, with whom you have your contract.
it is a right pain, and with something like a gas leak, id be steaming if my local 'brand' dealer tried to fob me off.
why not call your local mobile caravan/MH service engineer (NCC approved or you'll be in trouble), tell your selling dealer youll be billing them....save you a trip if its a long way.
good luck, i sympathise...i guess you wont be patronising the local Marquis in future....id be telling them why.

Bolero boy thanks for your reply -exactly right its a 180 mile round trip probably requiring 2 vehicles. (Nick Whale)
Guess I will have to organise it locally myself as you suggest.
I just want others to be aware of this arrangement with AS and their dealership
I have written to Marquis

As dealers are not able to operate at the moment 
(Covid restrictions) is the dealer you are contacting saying he will not help you or cannot help you,there is a difference.

some dealers are certainly operating at the moment..
my own Branded service centre is...
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I wouldn’t expect anything else!

some dealers are open, some arent...its as simple as that.
i have a service booked there for a couple of weeks time so i know theyre open.

Why not take it back to A-S in Willersey, as we did with our 2019 Kemerton XL?
By 2020 I decided after taking our van back several times to the dealer for work under warranty to finally take it to A-S who replaced the bathroom tap and for its first habitation check. Unfortunately they found damp which I later tracked down to an inadequately sealed external upper fridge vent. The van side is curved at this point and the rectangular vent is flat, it's asking a lot of the thin gasket to make a watertight seal. Two trips to Willersey staying overnight at Broadway first time then Morton-in-Marsh the second for them to sign off on the work I'd done on reducing the levels back to being acceptable. In future we'll go to A-S for our habitation checks.

Be warned though, some members on ASOF aren't getting the quality service from A-S that they once did

edit, typo correction

Relaxez-Vous wrote:Why not take it back to A-S in Willersey, as we did with our 2019 Kemerton XL?
By 2020 I decided after taking our van back several times to the dealer for work under warranty to finally take it to A-S who replaced the bathroom tap and for its the first habitation check. Unfortunately they found damp which I later tracked down to an inadequately sealed external upper  fridge vent. The van side is curved at this point and the rectangular vent is flat, it's asking a lot of the thin gasket to make a watertight seal. Two trips to Willersey staying overnight at Broadway first time then Morton-in-Marsh the second for them to sign off on the work I'd done on reducing the levels back to being acceptable. In future we'll go to A-S for our habitation checks.

Be warned though, some members on ASOF aren't getting the quality service from A-S that they once did.

Thanks very much for the advise I have contacted AS and will see what they say.
This is the second Kemmerton we have had the first was faultless but this one has had a few issues the gas problem is the third issue.
I don't think the build quality is as good.

glyne lock wrote:

amtecslim wrote:Bolero boy thanks for your reply -exactly right its a 180 mile round trip probably requiring 2 vehicles. (Nick Whale)
Guess I will have to organise it locally myself as you suggest.
I just want others to be aware of this arrangement with AS and their dealership
I have written to Marquis

when a dealer does warranty work the labour rate they can claim back is not great and is some of the reason other dealers don't want to be doing warranty on vehicles not purchased from them and may  want  to be looking after the peoples vehicles that did purchase from them to try and give a good after sales back up as  with the build quality seems to have taken a big step down hill by A/S  and try to keep a good customer to purchase there next camper. so will be wanting to sort there campers first .
this is why they say not to purchase at shows from dealers a long way away and should be using your local dealer but in some cases people have found there service very poor so may have had to travel

Yes Glyne very good point. However  our local dealer (Marquis) is happy to sell you what they have on the forecourt but if you want something different they want an order/deposit before they will transport it to their premises to let you see it. Nick Whale gave us a better deal but  that has caused problems because they are far away. I don't think Marquis are the best partner for AS for  customer service.

"I don't think Marquis are the best partner for AS for  customer service."


Not a partner. They are actually  owned by AS. One or two branches get good reviews but generally  we know they are poor for after-sales service.

Paulmold wrote:"I don't think Marquis are the best partner for AS for  customer service."


Not a partner. They are actually  owned by AS. One or two branches get good reviews but generally  we know they are poor for after-sales service.

Thanks for the correction. AS should therefore be in a good position to improve things. Their reputation for quality and service was always the big selling point.
I run a large business myself and it takes only a short time to loose customer confidence if you are not careful.

amtecslim wrote:

Paulmold wrote:"I don't think Marquis are the best partner for AS for  customer service."


Not a partner. They are actually  owned by AS. One or two branches get good reviews but generally  we know they are poor for after-sales service.

Thanks for the correction. AS should therefore be in a good position to improve things. Their reputation for quality and service was always the big selling point.
I run a large business myself and it takes only a short time to loose customer confidence if you are not careful.

In my experience, AS do not want to know about problems with Marquis who, although owned by the AS Group, operate as a separate company.

I wrote a comprehensive letter of complaint to AS covering the build faults on our new van and the appalling service from Marquis. I didn't get very far with the build issues and AS addressed the Marquis issues by forwarding a copy of my letter to the branch manager of Marquis which was pointless seeing the manager was actually at the root of the problems. In future I’ll be voting with my feet.

Marquis certainly dont seem to flying a very good flag for AS...
there has to be something more than just the cost of the van that drives good customer service....Its must be in the business' genes.
when i visit my selling dealer (not so often now as we can get service work done a bit closer) i always get a good welcome, whether passing through or browsing at major shows.
its a husband and wife team with young enthusiastic staff...
yes, the bottom line is that they want to sell you a fairly expensive van, but you feel like a wanted customer even if trying to resolve an issue...
i had an out of warranty issue on a Dometic fridge/freezer. id already spoken to Dometic earlier and they were totally off hand so i had to get it fixed at home.
i later sought Dometic out at the NEC and, despite the fridge being just a couple of months out of warranty (and it should not have failed in the way it did) they were just not interested.
i spoke to my dealer who was on the Carthago stand, and they agreed with me, it shouldnt have failed. they immediately reimbursed me with a free habitation service and damp check and went off to take it up with Dometic.
I've bought the last two vans there and would have no hesitation in returning for another if and when...

I thought I had a gas leak in my old Autotrail van, it wasn’t till I realised that I had left the fridge on the last time I had parked up on the drive that the penny dropped ,no leak at all

Mogzee wrote:We had 3 separate gas leaks on our Warwick ,even the nut to the bbq.point was split.You could always smell a slight whiff as you entered the van and that was after it passed its first habitation check At a main dealer.
I forgot to mention that the regulator was also faulty and while it was changed the guys tested the system after fitting that’s when the leaks were detected this was done at the dealers where I bought the van all under warranty .

The nut on the gas BBQ pipework was split on our Fairford and filled the van with gas - it was less than a year old at the time.
The sub standard section of pipework (bent & not abutted, split nut, incorrectly made off, inappropriate tools used, etc) was replaced by our dealer.
I spent over a year in discussion with A/S who ultimately told me they had carried out checks and an audit of their systems and didn’t understand how it was possible that my van had such poor workmanship.

There was a full thread on here at one time covering my issue with the gas leak but I can’t seem to find it now.

Here is a link to another relevant gas leak:
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Also attached is a photo of the removed section from our van.

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Living in Birmingham we took a chance and bought our last van from West country Motorhomes, perhaps we were luck as nothing much went wrong and little things were fixed straight away as we always spend a week close by after buying a van.
We had a little problem once we got home and they paid a local dealership the full price of repair over the phone.

We will be picking our new Nuevo up in a few weeks and are hoping that there are few problems (don't we all) however we could easily take it to auto sleeper.

We did buy a van from Marquis Tewksbury and might have done again if the aftersales was better, but has hell hasn't froze over yet, perhaps not.
Pete