ALl not with with fairford

Soooo had the fairford now since Nov but have never managed a full week away ! Been bloody almost constantly snowed in since Dec grrrrrrr. 

Anyway, have been away to west coast of Scotland, only managed 3 days before the heating broke. Fault code W 255 H, looking like cable fault in manual. Phone marquis, spoke to techs via phone who tried to help. I’ve poked a screw driver into the boiler reset blindly as in the fairford it can’t properly be visualised. Not ideal, but I tried.

It’s been freezing , can’t fix it, don’t a system reboot, headed for home. I have an app with marquis on Wednesday, it’s 4.5 hours drive, and guess what? It’s gonna p**sh doon with snow and up here in rural Rannoch I am anticipating being snowed again.

On top of it all, the rear door leaks due for fixing on Monday is delayed. Door seals at Peugeot on back order, so to say I’m a little angry is an understatement.

Do I qualify for gimpy old men club even though I’m female and not old........though I feel it lol

So any help with the heating ?

Thankyooooo

Lorfal wrote:

Do I qualify for gimpy old men club even though I’m female and not old........though I feel it lol

So any help with the heating ?

Thankyooooo

Hope that is a typo as I dont imagine many on here would look good in a rubber suit    Is this the van that Peter has just informed us has been voted as best van in the motorhome awards? Just goes to show what they know.... Sorry to hear of your first time out mishaps. You are right it is not good enough, maybe part of Liams great design where builders build a van not leaving any way to access systems hidden behind attractive panels without taking a claw hammer to them. If warranty work is there no way you could beg Perthshire caravans to take a quick look? Possibly save a snowy drive south? Good luck!

I have had the fault code 255 a few times. It happens when I have Truma set to "EL 2" and I remove the EHU while Truma still on (I think).
I just switch to Gas, turn it off, then back on again and it that has fixed it for me.

Lorfal wrote:Do I qualify for gimpy old men club even though I’m female and not old........though I feel it lol

No. I have seen one or two on here much worse.

Thanks, I will try that later, need my wine headache to go away first

AutoSleepyDon wrote:I have had the fault code 255 a few times. It happens when I have Truma set to "EL 2" and I remove the EHU while Truma still on (I think).
I just switch to Gas, turn it off, then back on again and it that has fixed it for me.


No. I have seen one or two on here much worse.

Agree, had the odd error code from time to time, usually when the device hasn't had time to cool itself...a typical scenario would be to do as Don described....normally turning it off the heater may decide it needs a few minutes to blow hot air away and run on for a bit.....removing the plug prevents this so it might error.
Easy aswer is to switch it off for a few mins and then fire up again...
As suggested, you could always try gas for a bit...
Good luck, Truma products do/can take a bit of getting used to....

We had the exact same experience, turned out a new plug was required at the Truma end of the coms cable. We had to drive from Cambeltown to SMC in Newark to get it fixed.

Hi palette, that sounds like what it might be. The manual says it’s cable fault, but I’ll try all other suggestions first too. Did they fix it while you waited? Hopefully heading down Tuesday but would quite like to proceed with a planned trip after it’s fixed

Tried the gas thing, as above, didn’t work. It’s been in drive all night now so safe to say it’s cool. 
Does there need to be water in boiler when using gas to run heating? I would obviously put it in to use boiler for water, but what about heating alone ? I drained tank last night, still only 2 degrees but the wee button on side of boiler won’t go back again......just because it’s cold?

You don't need water in. Your OK to run a Truma Combi without water for gas heating. Of that at least, I am sure.

Does it still say W 255 H?
If so and turn off/on didn't work then that has exhausted my knowledge I would have to go back to dealers.

Hi Lorfal

Can't offer you any advice but I hope Scotland thrashing the sassenachs at rugger yesterday puts some silver into your cloud.   

Cheers John

Lorfal wrote:Hi palette, that sounds like what it might be. The manual says it’s cable fault, but I’ll try all other suggestions first too. Did they fix it while you waited? Hopefully heading down Tuesday but would quite like to proceed with a planned trip after it’s fixed

Yes, they fixed it while we waited, took around 2 hours as is wasn't obvious what the problem was at first. We suffered cold showers for a few days before we could stand it no more. This was in October last year, so not as cold as you're suffering. It was our first trip in the brand new van. SMC were really good, they did their upmost to sort out the problem.

Even on gas it still says w 255 h. Guess I need to to dealers .

Hi,

Just checking, have you turned the power on to the Sargent control panel ?

W255 is a warning that no 12 volts is present on the Truma control panel so the other Sargent control panel must be turned on.

Johno wrote:Hi Lorfal

Can't offer you any advice but I hope Scotland thrashing the sassenachs at rugger yesterday puts some silver into your cloud.   

Cheers John

England were 2nd in the rugby match? I wondered why the result only merited a few seconds on the national news last night . Thanks for clearing this up John , now it all becomes clear....

GP1069 wrote:Just checking, have you turned the power on to the Sargent control panel ?

W255 is a warning that no 12 volts is present on the Truma control panel so the other Sargent control panel must be turned on.

I saw that decription in the manual but it confuses me because how would someone read the warning if 12V were not connected?

Just thought, I would check all the fuses just in case.

Ah that's the mystery, all I know is I have to turn the Sargent CP ON so the error code goes and the warning triangle goes on the Truma CP. There appears to be a 12volt interlock between the two.

Yes the Sargent is on. I’m confused too. It was working one min and not working the next. Nothing has tripped either

Lorfal wrote:Yes the Sargent is on. I’m confused too. It was working one min and not working the next. Nothing has tripped either

When mine did this, it was intermittent for a couple of days, then failed completely. It could be all manor of problems causing the fault, I would let the dealers technician take a look, best not delve in while it's under warrantee, even though it's a pain driving back south rather than enjoying the lovely snow in bonny west Scotland.

Is the switch(space heater) turned on on the main EC500 unit and the light on ?

Yeah, the light is on. I’ll probably not make it to Durham in the weather tomorrow for wed. Just had oil radiator and fan heater delivered so we don’t need to miss our trip on Saturday coming , that way illl have time to get to Durham when weather better rather than trying to make a mad dash tomorrow.

Heating all fixed few weeks en route to our wales trip. Seems it was the fuse??? I wonder why it never tripped? Isn’t it supposed to? Maybe they just said it was the fuse. Thanks for everyone’s help

Sooooo back on this thread again lol an update.....water ingress is now finally fixed but only as of last week. Peugeot couldn’t find how water had been getting in via rear doors but agreed it had given back panels water marked.

So they replaced the seals and marquis ready to replace back panels.  So with heaters working, seals replaced, off we go up north. At Durness it was stormy.....and yup....rear doors leaked again grrrrrrrrrrrrrr

Further return to Peugeot who still can’t find leak, spoke to autosleeper who in turn suggested replacing high level brake light. Seems water may have gotten in via this somehow. So it was replaced, some clip also re sealed and voila! No more leaks!!!! Yaayyy

Date fixed for marquis to fit new back panels....excellent! Super! Then the government decide its time for dury duty!!! Are you joking I say! Jeeze I think some one got it in for us!!! 

Next week now for panels!!

Anyway......just in case anyone has water ingress like ours....check high level brake light.

That's great news . Glad you've got it sorted. You can start to enjoy it now. I had some teething problems with mine too and it is such a pain.