The Auto-Sleeper Motorhome Owners Forum (ASOF)
Would you like to react to this message? Create an account in a few clicks or log in to continue.
The Auto-Sleeper Motorhome Owners Forum (ASOF)

Welcomes all Auto-Sleeper Motorhome & Campervan Owners
Manufactured by the Auto-Sleepers company based in England.
https://www.autosleeper-ownersforum.com

Rain ingress

+3
Clubman
gef
SteveWr
7 posters

The Auto-Sleeper Motorhome Owners Forum (ASOF)  :: Auto-Sleeper Motorhome Forums :: Auto-Sleeper "Coachbuilt Motorhomes" Forum

Go down

Rain ingress Empty Rain ingress

Post by SteveWr Tue Jul 09, 2024 12:10 pm

We have an 18 month old autosleeper Burford which has started letting a lot of rain in. It has gone back to the supplier as it is under warranty. After six weeks they are no nearer finding the problem. Very frustrating as we have paid £90000 for a motorhome we cannot use and had to cancel our holiday. Any suggestions as to what we should do next.?
SteveWr
SteveWr
Member
Member

Male

Posts : 9
Joined : 2020-09-13
Location : Bishops Castle
Auto-Sleeper Model : Broadway
Vehicle Year : 2018

Back to top Go down

Rain ingress Empty Re: Rain ingress

Post by gef Tue Jul 09, 2024 12:42 pm

Get your  money back
avatar
gef
Member
Member

Male

Posts : 286
Joined : 2014-10-07
Member Age : 80
Location : ipswich
Auto-Sleeper Model : Warwick duo
Vehicle Year : 2019

Monty-Plym, IanH and Bilbobaggins like this post

Back to top Go down

Rain ingress Empty Re: Rain ingress

Post by Clubman Tue Jul 09, 2024 3:34 pm

May I ask where it is leaking from. Is it the skylight or seams?
Clubman
Clubman
Member
Member

Male

Posts : 31
Joined : 2020-06-18
Location : Solihull
Auto-Sleeper Model : Worcester
Vehicle Year : 2012

Back to top Go down

Rain ingress Empty Re: Rain ingress

Post by Tinwheeler Tue Jul 09, 2024 3:46 pm

gef wrote:Get your  money back

Yep, reject it or go to the County Court. If you’re a member of one of the clubs, see if you can get free legal advice. Alternatively, you might have something attached to your house insurance or similar.
Tinwheeler
Tinwheeler
Donator
Donator

Male

Posts : 3984
Joined : 2018-09-20
Location : Kernow
Auto-Sleeper Model : None
Vehicle Year : None

Back to top Go down

Rain ingress Empty Re: Rain ingress

Post by Paulmold Tue Jul 09, 2024 4:38 pm

Was it bought new? If so then its too late to reject it.

_________________
Nice to be important but more important to be nice
Paulmold
Paulmold
Donator
Donator

Male

Posts : 26673
Joined : 2011-02-21
Member Age : 73
Location : North East Wales
Auto-Sleeper Model : Sussex Duo
Vehicle Year : 2010

Back to top Go down

Rain ingress Empty Re: Rain ingress

Post by Tinwheeler Tue Jul 09, 2024 4:58 pm

Paulmold wrote:Was it bought new? If so then its too late to reject it.

True, it can’t be a simple rejection. The Consumer Rights Act comes into play and applies up to 6 years old.

https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product-aTTEK2g0YuEy

Tinwheeler
Tinwheeler
Donator
Donator

Male

Posts : 3984
Joined : 2018-09-20
Location : Kernow
Auto-Sleeper Model : None
Vehicle Year : None

Back to top Go down

Rain ingress Empty Re: Rain ingress

Post by gef Tue Jul 09, 2024 6:01 pm

Looks like they have accepted responsibility so you need to have an absolute return date or take other action.
avatar
gef
Member
Member

Male

Posts : 286
Joined : 2014-10-07
Member Age : 80
Location : ipswich
Auto-Sleeper Model : Warwick duo
Vehicle Year : 2019

Back to top Go down

Rain ingress Empty Re: Rain ingress

Post by CC Tue Jul 09, 2024 6:07 pm

SteveWr wrote:We have an 18 month old autosleeper Burford which has started letting a lot of rain in. It has gone back to the supplier as it is under warranty. After six weeks they are no nearer finding the problem. Very frustrating as we have paid £90000 for a motorhome we cannot use and had to cancel our holiday. Any suggestions as to what we should do next.?

Steve… You say it’s 18 months old, but in your profile vehicle year states 2018 so which is it?

_________________
Get a life..... Get an Auto-Sleeper!
CC
CC
Moderator
Moderator

Male

Posts : 3844
Joined : 2011-02-05
Member Age : 59
Location : North Norfolk
Auto-Sleeper Model : Broadway EB
Vehicle Year : 2019

Back to top Go down

Rain ingress Empty Re: Rain ingress

Post by Paulmold Tue Jul 09, 2024 6:35 pm

Profile says Broadway but we're talking about a Burford. So presume changed vehicle but still need to know if bought new and under AS warranty or bought used and under Dealer warranty.

_________________
Nice to be important but more important to be nice
Paulmold
Paulmold
Donator
Donator

Male

Posts : 26673
Joined : 2011-02-21
Member Age : 73
Location : North East Wales
Auto-Sleeper Model : Sussex Duo
Vehicle Year : 2010

CC likes this post

Back to top Go down

Rain ingress Empty Re: Rain ingress

Post by Rocky Tue Jul 09, 2024 8:52 pm

Steve, if you have the legal assistance package with your car insurance, use it.

We had an identical problem and the legal assistance was invaluable in helping me take control of the situation, the legal wording to use in letters, and all the details of the CRA.

It put the dealer on the back foot and the vehicle was replaced with a new one.

Hope this helps!
Rocky
Rocky
Member
Member

Male

Posts : 278
Joined : 2023-04-27
Location : Cheshire
Auto-Sleeper Model : Warwick XL MQ
Vehicle Year : 2023

Back to top Go down

Back to top

- Similar topics

The Auto-Sleeper Motorhome Owners Forum (ASOF)  :: Auto-Sleeper Motorhome Forums :: Auto-Sleeper "Coachbuilt Motorhomes" Forum

 
Permissions in this forum:
You cannot reply to topics in this forum