Rain ingress
+3
Clubman
gef
SteveWr
7 posters
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Rain ingress
We have an 18 month old autosleeper Burford which has started letting a lot of rain in. It has gone back to the supplier as it is under warranty. After six weeks they are no nearer finding the problem. Very frustrating as we have paid £90000 for a motorhome we cannot use and had to cancel our holiday. Any suggestions as to what we should do next.?
SteveWr- Member
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Posts : 7
Joined : 2020-09-13
Location : Bishops Castle
Auto-Sleeper Model : Broadway
Vehicle Year : 2018
Re: Rain ingress
Get your money back
gef- Member
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Posts : 284
Joined : 2014-10-07
Member Age : 80
Location : ipswich
Auto-Sleeper Model : Warwick duo
Vehicle Year : 2019
Monty-Plym, IanH and Bilbobaggins like this post
Re: Rain ingress
May I ask where it is leaking from. Is it the skylight or seams?
Clubman- Member
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Posts : 31
Joined : 2020-06-18
Location : Solihull
Auto-Sleeper Model : Worcester
Vehicle Year : 2012
Re: Rain ingress
gef wrote:Get your money back
Yep, reject it or go to the County Court. If you’re a member of one of the clubs, see if you can get free legal advice. Alternatively, you might have something attached to your house insurance or similar.
Tinwheeler- Donator
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Posts : 3837
Joined : 2018-09-20
Location : Kernow
Auto-Sleeper Model : None
Vehicle Year : None
Re: Rain ingress
Was it bought new? If so then its too late to reject it.
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Nice to be important but more important to be nice
Paulmold- Donator
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Posts : 26287
Joined : 2011-02-21
Member Age : 73
Location : North East Wales
Auto-Sleeper Model : Sussex Duo
Vehicle Year : 2010
Re: Rain ingress
Paulmold wrote:Was it bought new? If so then its too late to reject it.
True, it can’t be a simple rejection. The Consumer Rights Act comes into play and applies up to 6 years old.
https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product-aTTEK2g0YuEy
Tinwheeler- Donator
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Posts : 3837
Joined : 2018-09-20
Location : Kernow
Auto-Sleeper Model : None
Vehicle Year : None
Re: Rain ingress
Looks like they have accepted responsibility so you need to have an absolute return date or take other action.
gef- Member
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Posts : 284
Joined : 2014-10-07
Member Age : 80
Location : ipswich
Auto-Sleeper Model : Warwick duo
Vehicle Year : 2019
Re: Rain ingress
SteveWr wrote:We have an 18 month old autosleeper Burford which has started letting a lot of rain in. It has gone back to the supplier as it is under warranty. After six weeks they are no nearer finding the problem. Very frustrating as we have paid £90000 for a motorhome we cannot use and had to cancel our holiday. Any suggestions as to what we should do next.?
Steve… You say it’s 18 months old, but in your profile vehicle year states 2018 so which is it?
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Get a life..... Get an Auto-Sleeper!
CC- Moderator
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Posts : 3817
Joined : 2011-02-05
Member Age : 59
Location : North Norfolk
Auto-Sleeper Model : Broadway EB
Vehicle Year : 2019
Re: Rain ingress
Profile says Broadway but we're talking about a Burford. So presume changed vehicle but still need to know if bought new and under AS warranty or bought used and under Dealer warranty.
_________________
Nice to be important but more important to be nice
Paulmold- Donator
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Posts : 26287
Joined : 2011-02-21
Member Age : 73
Location : North East Wales
Auto-Sleeper Model : Sussex Duo
Vehicle Year : 2010
CC likes this post
Re: Rain ingress
Steve, if you have the legal assistance package with your car insurance, use it.
We had an identical problem and the legal assistance was invaluable in helping me take control of the situation, the legal wording to use in letters, and all the details of the CRA.
It put the dealer on the back foot and the vehicle was replaced with a new one.
Hope this helps!
We had an identical problem and the legal assistance was invaluable in helping me take control of the situation, the legal wording to use in letters, and all the details of the CRA.
It put the dealer on the back foot and the vehicle was replaced with a new one.
Hope this helps!
Rocky- Member
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Posts : 224
Joined : 2023-04-27
Location : Cheshire
Auto-Sleeper Model : Warwick XL MQ
Vehicle Year : 2023
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