Gas issues

Hi have a new Warwick xl,having problems with the gas,firstly gas gauge showing empty after 1 weeks use of just having the heater on the frost setting overnight,had the gauge changed now showing full,but was told there is no gas in the tank. I saw a post sometime ago from Paulmold who said that dealers had to reroute some pipe work? Regards Mark.

Likely to get better response if a specific question like this is posted either in PVC section or all models section, also helps searching g for answers in future as welcome section not obvious place for question about gas or WXL