Whale Watermaster mains connection

I have a problem with my Whale Watermaster mains connection for continuous water supply, when I connect it to the whale socket on my Burford Duo and switch on the water tap to feed it, I don’t hear it filling my fresh water tank. Everything was fine yesterday, I bought a new whale watermaster mains system today and still no luck. I’ve checked the water pump fuse and it’s ok.

Any suggestions or help gratefully appreciated

Perhaps a silly question, but are you sure you have turned the Auto Tank Fill button on on the EC700 CP?  Could it also be that the fresh water tank is showing full on the CP?  If it is, it cuts off the power to the Whale inlet socket so no water will flow through it.  If the tank is showing full when it isn't it suggests a problem with the water level sensors in the fresh water tank.

Your internal water pump plays no part in filling the fresh water tank but its possible its on the same fused circuit as the Auto Tank Fill.  If any fuse has blown it will show up with a red LED on the EC700 fuse panel.

A further thought.  If the tank isn't showing full on the CP and power is getting to the two brass contacts on the Whale inlet socket, it suggests a problem with the Whale solenoid valve behind and below the Whale inlet socket.

Have you cleaned the filter in the connecting white pipes on the back of the push fit inlet unit in the locker ?

Jimthetim hasn't visited forum since Wednesday,  perhaps he's sorted but would be nice to know what the problem was.

May have been wrongly adjusted pressure switch?

Glenny54 wrote:May have been wrongly adjusted pressure switch?

It could.  I found the pressure switch adjuster on the back of the Whale inlet socket needed to be fully unscrewed if not removed.

Hi Jimthetim,

My name is Hayley and I work in the marketing team at Whale.

Please feel free to contact our Customer Service Team who will do all they can to assist you with your query. You can call them on 0345 9090 911 or email info@whalepumps.com.

Alternatively, please privately send me the best number to get you on and I will get one of our team to give you a call.

Best wishes,
Hayley