Sprinter first vehicle service
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Sprinter first vehicle service
by Dare-devil-dennis Thu Nov 15, 2018 9:52 am
Hi
My Stanton is exactly 12 months old this week. Only 3000 miles
When I moved it this morning, the dash display says "Service A due in 29 days".
For some reason, I thought the first service on a Mercedes Sprinter was due 2 years from (actually when?) first registration? date of supply to coach-builder? Some other date? in 29 days, the motorhome will be 13 months old.
The service booklet in the drivers pack is unintelligible.
I have sent an email to Mark Burdett and I am awaiting a return call from Mertrux in Derby for advice, but I thought one of you might know.
Thanks
Dennis
My Stanton is exactly 12 months old this week. Only 3000 miles
When I moved it this morning, the dash display says "Service A due in 29 days".
For some reason, I thought the first service on a Mercedes Sprinter was due 2 years from (actually when?) first registration? date of supply to coach-builder? Some other date? in 29 days, the motorhome will be 13 months old.
The service booklet in the drivers pack is unintelligible.
I have sent an email to Mark Burdett and I am awaiting a return call from Mertrux in Derby for advice, but I thought one of you might know.
Thanks
Dennis
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Re: Sprinter first vehicle service
by Paulmold Thu Nov 15, 2018 10:10 am
Is this the same problem that lots of Peugeot have that have been reported on here?. With those it dates from manufacture so if sitting around before conversion this obviously takes off the number of days between oil change
https://www.autosleeper-ownersforum.com/t25079-change-engine-oil-warning
https://www.autosleeper-ownersforum.com/t25079-change-engine-oil-warning
Last edited by Paulmold on Thu Nov 15, 2018 10:19 am; edited 1 time in total
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Re: Sprinter first vehicle service
by Peter Brown Thu Nov 15, 2018 10:13 am
I contacted MB when my van was about the same age yours as mine predicted first service in about 5 years.
They advised that the priority parameter is mileage but the oil condition and time from last service are also considered. I'd done about 5000 miles and sure enough a few months later it decided it needed a service at 7000 miles. Oil Service cost £200 by MB in 2013.
Many have has similar experiences to you when there is a long time between chassis manufacture and conversion delivery. If you have it serviced and the monitor rest now, you will get into the MB natural cycle but beware MB servicing is poor, my wheels were never off in the 5 years that they serviced the van.
They advised that the priority parameter is mileage but the oil condition and time from last service are also considered. I'd done about 5000 miles and sure enough a few months later it decided it needed a service at 7000 miles. Oil Service cost £200 by MB in 2013.
Many have has similar experiences to you when there is a long time between chassis manufacture and conversion delivery. If you have it serviced and the monitor rest now, you will get into the MB natural cycle but beware MB servicing is poor, my wheels were never off in the 5 years that they serviced the van.
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Re: Sprinter first vehicle service
by Liam Thu Nov 15, 2018 11:08 am
But your vehicle could have come of the Stuttgart production line 12 month previous to you taking delivery - in which case the 2 years service would be due now!
A quick check with your local MB Commercial dealer and they will be able to tell you when the service clock started. So far my van's service clock seems to have followed a logical and sensible prompting profile - but maybe later models of the Sprinter are programmed to follow a tighter/stricter service schedule.
As you are no doubt aware service dates are driven by a combination of modern technology, software operating under a very clever algorithm and of course the manufacturer erring on the side of caution. All of which results in the customer been required to conform to the service prompt or face the prospect of invalidating their vehicle warranty.
In some ways you cannot blame the manufacturer as "white van" man will not necessarily treat or drive their vehicles the same as we M/H owners do.
I find that a sensible discussion with the MB service department in the first instance will result in a reasonable and logical service on the vehicle without the vehicle warranty been compromised.
I agree with Peter regarding the non wheels removal - that's is why I always have a deep and meaningful discussion with the service manager prior to the service.
A quick check with your local MB Commercial dealer and they will be able to tell you when the service clock started. So far my van's service clock seems to have followed a logical and sensible prompting profile - but maybe later models of the Sprinter are programmed to follow a tighter/stricter service schedule.
As you are no doubt aware service dates are driven by a combination of modern technology, software operating under a very clever algorithm and of course the manufacturer erring on the side of caution. All of which results in the customer been required to conform to the service prompt or face the prospect of invalidating their vehicle warranty.
In some ways you cannot blame the manufacturer as "white van" man will not necessarily treat or drive their vehicles the same as we M/H owners do.
I find that a sensible discussion with the MB service department in the first instance will result in a reasonable and logical service on the vehicle without the vehicle warranty been compromised.
I agree with Peter regarding the non wheels removal - that's is why I always have a deep and meaningful discussion with the service manager prior to the service.
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Re: Sprinter first vehicle service
by PLOUGHLIN Thu Nov 15, 2018 12:59 pm
If you put your VIN into this it will give you your build data, including date of manufacture. https://carinfo.kiev.ua/cars/vin/mercedes
Using the menu buttons on your dash, you can zero the service light.
https://www.mercedes-benz-vans.ca/files/en/manuals/2014_Mercedes_Benz_Sprinter_Service_Reminder_Reset.pdf
Using the menu buttons on your dash, you can zero the service light.
https://www.mercedes-benz-vans.ca/files/en/manuals/2014_Mercedes_Benz_Sprinter_Service_Reminder_Reset.pdf
Last edited by PLOUGHLIN on Thu Nov 15, 2018 3:14 pm; edited 1 time in total
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Re: Sprinter first vehicle service
by Dare-devil-dennis Thu Nov 15, 2018 3:09 pm
Thanks Guys (other genders welcome 
)
Mark was also under the impression that the first service came at 2 yrs, but asked me to talk to Mercedes.
Liam, you were correct. I went round to Mertrux Derby and had a good discussion with the very helpful Service Manager.
He affirms that the service clock starts running on the build date. In my case, that was 1st Feb 2017. That mostly explains the issue. The motorhome is now booked in for its first A service at the end of January 2019
£232.13 - Inflation eh!
The Service Manager said that the message display would not matter if it over-runs in this instance as far as the warranty is concerned as long as I do not exceed the max mileage or pass the 2nd anniversary of the build date. He could not explain the 29 days message.
The Warranty starts from the date of first registration, In my case, 15th Nov 2015 - HEY it is its birthday, I'll go and have a Jack Daniels with it later!
A worthwhile trip to the dealer, who printed out a copy of the Mercedes production build sheet with all the options. I already had one from the Russian website, but who can say 100% it is accurate. Now I have the Mercedes one.
Peter, thanks for the heads-up on wheel inspections. I will put some subtle tamper evident tape over the wheel nuts.
Dennis
)Mark was also under the impression that the first service came at 2 yrs, but asked me to talk to Mercedes.
Liam, you were correct. I went round to Mertrux Derby and had a good discussion with the very helpful Service Manager.
He affirms that the service clock starts running on the build date. In my case, that was 1st Feb 2017. That mostly explains the issue. The motorhome is now booked in for its first A service at the end of January 2019
£232.13 - Inflation eh!
The Service Manager said that the message display would not matter if it over-runs in this instance as far as the warranty is concerned as long as I do not exceed the max mileage or pass the 2nd anniversary of the build date. He could not explain the 29 days message.
The Warranty starts from the date of first registration, In my case, 15th Nov 2015 - HEY it is its birthday, I'll go and have a Jack Daniels with it later!
A worthwhile trip to the dealer, who printed out a copy of the Mercedes production build sheet with all the options. I already had one from the Russian website, but who can say 100% it is accurate. Now I have the Mercedes one.
Peter, thanks for the heads-up on wheel inspections. I will put some subtle tamper evident tape over the wheel nuts.
Dennis
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Re: Sprinter first vehicle service
by Peter Brown Thu Nov 15, 2018 3:21 pm
I got the 29 days in Scotland at the beginning of September. It counted down to 0 and the started to increase with a minus in front till I got it serviced 3rd October.
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Re: Sprinter first vehicle service
by rgermain Thu Nov 15, 2018 3:53 pm
I never had the above problems. My van was brand new but had been imported some 12 months earlier, I suppose it sat in the docks in Bristol, then at A/S for 6 months being fitted out, who knows where these van go.
Peugeot main dealer called me to say service due at 24 months (7500mls) no warning on dash just a phone call. I also asked about the 3 year warranty, was told starts for date I bought it, not import or production date.
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Peugeot main dealer called me to say service due at 24 months (7500mls) no warning on dash just a phone call. I also asked about the 3 year warranty, was told starts for date I bought it, not import or production date.
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Re: Sprinter first vehicle service
by Pete Taylor Sun Nov 18, 2018 5:53 pm
Interesting stuff (apart from the Peugeot red herrings ).
Our Stanton base unit was built in July 2014 and Delivered to us on 1st December 2014. The Service A indicator came on at the beginning of April 2016 (16 months approx.) and it was serviced on 9th April with 11288 miles showing. Price of Service A- £190. I queried with the Service manager if this was early and he said the two years bit was "only a guide" and that heavily-used vans were coming in at around a year from new, when the indicator came on.
10k miles later the Service B indicator was on and it went in on 11 December 2017, mileage 21474. They also dropped the bombshell that the auto gearbox needed a service but they "hadn't got the special oil" so could I bring it back at my (in)convenience? They also changed the brake fluid! Price of Service B- £363, price of gearbox service and brake fluid- £229.
They printed off a "Digital Service Report, which predicts next service a in November 2018(!) with a mileage of 42948. Well, It's November now and our actual mileage is a shade over 30k. Service indicator is not on...yet.
This is a rich-man's hobby!
I've just lifted this from the M-B website, it refers to pre 2018 model Sprinters:
Service A
Service B
The first ever visit for a Service A is normally required up to 37,500 miles or 2pre years * as determined by the Flexible Service System.Subsequent visits are normally required up to every 37,500 miles or 2 years.
The first ever visit for a Service B is normally required up to 75,000 miles or 2 years * as determined by the Flexible Service System.Subsequent visits are normally required up to every 37,500 miles or 2 years.
* FSS measures variables like oil quantity & quality, engine load, temperature and speed to determine the optimum time to service the vehicle.
).Our Stanton base unit was built in July 2014 and Delivered to us on 1st December 2014. The Service A indicator came on at the beginning of April 2016 (16 months approx.) and it was serviced on 9th April with 11288 miles showing. Price of Service A- £190. I queried with the Service manager if this was early and he said the two years bit was "only a guide" and that heavily-used vans were coming in at around a year from new, when the indicator came on.
10k miles later the Service B indicator was on and it went in on 11 December 2017, mileage 21474. They also dropped the bombshell that the auto gearbox needed a service but they "hadn't got the special oil" so could I bring it back at my (in)convenience? They also changed the brake fluid! Price of Service B- £363, price of gearbox service and brake fluid- £229.
They printed off a "Digital Service Report, which predicts next service a in November 2018(!) with a mileage of 42948. Well, It's November now and our actual mileage is a shade over 30k. Service indicator is not on...yet.
This is a rich-man's hobby!
I've just lifted this from the M-B website, it refers to pre 2018 model Sprinters:
Service A Service BThe first ever visit for a Service A is normally required up to 37,500 miles or 2pre years * as determined by the Flexible Service System.Subsequent visits are normally required up to every 37,500 miles or 2 years.
The first ever visit for a Service B is normally required up to 75,000 miles or 2 years * as determined by the Flexible Service System.Subsequent visits are normally required up to every 37,500 miles or 2 years.
* FSS measures variables like oil quantity & quality, engine load, temperature and speed to determine the optimum time to service the vehicle.
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Re: Sprinter first vehicle service
by mikethebike Sun Nov 18, 2018 10:06 pm
As i understand it they only check the brakes visually.No need to remove wheels to do this.Peter Brown wrote:I contacted MB when my van was about the same age yours as mine predicted first service in about 5 years.
They advised that the priority parameter is mileage but the oil condition and time from last service are also considered. I'd done about 5000 miles and sure enough a few months later it decided it needed a service at 7000 miles. Oil Service cost £200 by MB in 2013.
Many have has similar experiences to you when there is a long time between chassis manufacture and conversion delivery. If you have it serviced and the monitor rest now, you will get into the MB natural cycle but beware MB servicing is poor, my wheels were never off in the 5 years that they serviced the van.
Not in my experience since the eightees.
Micky
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Re: Sprinter first vehicle service
by rgermain Sun Nov 18, 2018 10:37 pm
Don't know why I bother to commentPete Taylor wrote:Interesting stuff (apart from the Peugeot red herrings
Our Stanton base unit was built in July 2014 and Delivered to us on 1st December 2014. The Service A indicator came on at the beginning of April 2016 (16 months approx.) and it was serviced on 9th April with 11288 miles showing. Price of Service A- £190. I queried with the Service manager if this was early and he said the two years bit was "only a guide" and that heavily-used vans were coming in at around a year from new, when the indicator came on.
10k miles later the Service B indicator was on and it went in on 11 December 2017, mileage 21474. They also dropped the bombshell that the auto gearbox needed a service but they "hadn't got the special oil" so could I bring it back at my (in)convenience? They also changed the brake fluid! Price of Service B- £363, price of gearbox service and brake fluid- £229.
They printed off a "Digital Service Report, which predicts next service a in November 2018(!) with a mileage of 42948. Well, It's November now and our actual mileage is a shade over 30k. Service indicator is not on...yet.
This is a rich-man's hobby!
I've just lifted this from the M-B website, it refers to pre 2018 model Sprinters:
The first ever visit for a Service A is normally required up to 37,500 miles or 2pre years * as determined by the Flexible Service System.Subsequent visits are normally required up to every 37,500 miles or 2 years.
The first ever visit for a Service B is normally required up to 75,000 miles or 2 years * as determined by the Flexible Service System.Subsequent visits are normally required up to every 37,500 miles or 2 years.
* FSS measures variables like oil quantity & quality, engine load, temperature and speed to determine the optimum time to service the vehicle.
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Re: Sprinter first vehicle service
by Peter Brown Mon Nov 19, 2018 8:11 am
mikethebike wrote:As i understand it they only check the brakes visually.No need to remove wheels to do this.Peter Brown wrote:I contacted MB when my van was about the same age yours as mine predicted first service in about 5 years.
They advised that the priority parameter is mileage but the oil condition and time from last service are also considered. I'd done about 5000 miles and sure enough a few months later it decided it needed a service at 7000 miles. Oil Service cost £200 by MB in 2013.
Many have has similar experiences to you when there is a long time between chassis manufacture and conversion delivery. If you have it serviced and the monitor rest now, you will get into the MB natural cycle but beware MB servicing is poor, my wheels were never off in the 5 years that they serviced the van.
Not in my experience since the eightees.
Micky
You can't see inside the handbrake drum without removing the wheels so when, after 5 years, the debris causes the shoes to seize, rubbing against the drum, overheating the wheel and forcing recovery from a German motorway I find that level of service unacceptable and now use someone who does remove the wheels and check every year.
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Re: Sprinter first vehicle service
by groundhog Mon Nov 19, 2018 9:16 am
Sorry your local Mercedes dealer is not doing the job properly Peter, ours is outstanding MB of Truro. Also found Rossetts of Crawley excellent for anyone in that part of the World.
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mercedes service
by CJ1949 Mon Nov 19, 2018 5:37 pm
When my Winchcombe had done just over 4000 miles and under 2 years old the screen message called for 1st service.
Took it to main Mercedes Commercial dealer in Gloucester who did the service but also said the automatic gearbox oil also needed to be changed otherwise it invalidates the warranty.
Came away around £550 poorer!
Took it to main Mercedes Commercial dealer in Gloucester who did the service but also said the automatic gearbox oil also needed to be changed otherwise it invalidates the warranty.
Came away around £550 poorer!
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Re: Sprinter first vehicle service
by Peter Brown Mon Nov 19, 2018 6:21 pm
I guess the gearbox oil became an issue with the 7 speed auto as its never been change on my 5 speed.
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Re: Sprinter first vehicle service
by Molly3 Mon Nov 19, 2018 6:49 pm
Every time I take my van in for service I ask if the wheels will be removed .the short answer is no . so the first time they are removed is for tyres .at xxxxx miles .Peter Brown wrote:I contacted MB when my van was about the same age yours as mine predicted first service in about 5 years.
They advised that the priority parameter is mileage but the oil condition and time from last service are also considered. I'd done about 5000 miles and sure enough a few months later it decided it needed a service at 7000 miles. Oil Service cost £200 by MB in 2013.
Many have has similar experiences to you when there is a long time between chassis manufacture and conversion delivery. If you have it serviced and the monitor rest now, you will get into the MB natural cycle but beware MB servicing is poor, my wheels were never off in the 5 years that they serviced the van.
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Re: Sprinter first vehicle service
by Pete Taylor Mon Nov 19, 2018 7:49 pm
Thanks, Peter, for the reminder about the drum! I'll ask them to check those next time it is in.Peter Brown wrote:
You can't see inside the handbrake drum without removing the wheels so when, after 5 years, the debris causes the shoes to seize, rubbing against the drum, overheating the wheel and forcing recovery from a German motorway I find that level of service unacceptable and now use someone who does remove the wheels and check every year.
It seems that the oil-change on the 7-speed auto is a function of time, rather than mileage, that's what M-B told me, that concurs with CJ1949's experience.
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Re: Sprinter first vehicle service
by mikethebike Mon Nov 19, 2018 9:10 pm
As Peter said, and had before,but i had forgotten.MB do not remove the wheels. I expect mine have been OK as i never use the handbrake. 
Micky
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Re: Sprinter first vehicle service
by pstallwood Wed Nov 21, 2018 4:51 pm
I had to have my gearbox oil changed at the first service as well - ouch!
I have run 5 Mercedes cars for various lengths of time up to 5 years and never had the gearbox oil changed. The previous Merc car had the 7 speed gear box. I have also had a couple of BMW autos, one for 8 years, and currently have a Mini auto as a second car all have never had the gearbox oil changed.
I do find it a bit strange that the van had to have the oil changed on this occasion.
I have run 5 Mercedes cars for various lengths of time up to 5 years and never had the gearbox oil changed. The previous Merc car had the 7 speed gear box. I have also had a couple of BMW autos, one for 8 years, and currently have a Mini auto as a second car all have never had the gearbox oil changed.
I do find it a bit strange that the van had to have the oil changed on this occasion.
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Re: Sprinter first vehicle service
by PLOUGHLIN Wed Nov 21, 2018 6:05 pm
MB service schedule has Gearbox oil/filter change at first B (maintenance) service (two spanner symbol), and then at every 80,000m after.
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Re: Sprinter first vehicle service
by naki585 Sun Nov 25, 2018 5:51 am
Hi.
Last service at 20,000 miles they changed transmission oil and filter, engine oil and filter and fuel filter. They said that the transmission oil would now on ok till 80,0000 miles. Expensive at $1600 NZ dollars.
Cheers
Last service at 20,000 miles they changed transmission oil and filter, engine oil and filter and fuel filter. They said that the transmission oil would now on ok till 80,0000 miles. Expensive at $1600 NZ dollars.
Cheers
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Re: Sprinter first vehicle service
by groundhog Sun Nov 25, 2018 8:17 pm
Our mercedes car is due a B3 service, published cost £500 plus, I told MB that I was not paying that amount as the car is nine years old although it has less than 30K on the clock, so just not worth it to preserve the Mercedes service history.
For vehicles over 7 years old MB have a standard "all model" service, oil, filters etc that is charged at £195 preserving the MB history ... they don't tell you that of course until you are off elsewhere. If you look at what a B3 includes 90% of it is mundane things like check operation of sunroof!
I wonder if that is the same for the Sprinter?
For vehicles over 7 years old MB have a standard "all model" service, oil, filters etc that is charged at £195 preserving the MB history ... they don't tell you that of course until you are off elsewhere. If you look at what a B3 includes 90% of it is mundane things like check operation of sunroof!
I wonder if that is the same for the Sprinter?
Last edited by groundhog on Sun Nov 25, 2018 8:20 pm; edited 1 time in total (Reason for editing : rambling again!)
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Re: Sprinter first vehicle service
by Dare-devil-dennis Sun Nov 25, 2018 8:24 pm
Thanks for this tip off
I have a 5 yr old E class (40k miles) and a service plan. Guess in a couple of years I will be asking for this option.
Dennis
I have a 5 yr old E class (40k miles) and a service plan. Guess in a couple of years I will be asking for this option.
Dennis
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Re: Sprinter first vehicle service
by rgermain Sun Nov 25, 2018 9:32 pm
groundhog wrote:Our mercedes car is due a B3 service, published cost £500 plus, I told MB that I was not paying that amount as the car is nine years old although it has less than 30K on the clock, so just not worth it to preserve the Mercedes service history.
For vehicles over 7 years old MB have a standard "all model" service, oil, filters etc that is charged at £195 preserving the MB history ... they don't tell you that of course until you are off elsewhere. If you look at what a B3 includes 90% of it is mundane things like check operation of sunroof!
I wonder if that is the same for the Sprinter?
Works on Ford cars as well at the main dealer £125 all in.
Don't ask you don't get.
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