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The Auto-Sleeper Motorhome Owners Forum (ASOF)

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whale watermast

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whale watermast Empty whale watermast

Post by simon59 Sat Sep 29, 2018 2:17 pm

I have a whale watermaster on my nuevo it takes about 25 mins to fill up its so slow the watermaster is new but is no quicker any suggestions please Simon.
simon59
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Location : leigh on sea essex
Auto-Sleeper Model : broadway ek tb lp
Vehicle Year : 2012

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whale watermast Empty Re: whale watermast

Post by Paulmold Sat Sep 29, 2018 2:22 pm

If you've swopped your Broadway to a Nuevo, don't forget to change your profile.

Presumably you had a Whale system on your Broadway, so you'll know you need power on and socket lid pulled down to operate. Is van new? If not then filter may be blocked. I don't have the system so I'm sure someone more experienced will be along soon to help.

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Auto-Sleeper Model : Sussex Duo
Vehicle Year : 2010

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whale watermast Empty Re: whale watermast

Post by inspiredron Sun Sep 30, 2018 1:46 am

The Whale system is sensitive to mains pressure. We have good pressure and mine takes 12 minutes from empty to full. In 6 plus years I have had to clean the filter which is part of the solenoid valve once when I noticed extended filling times. The filter on mine is located behind a black cover in the bed locker and directly behind the input socket.

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whale watermast Empty Re: whale watermast

Post by simon59 Sun Sep 30, 2018 12:50 pm

Thanks for the info I will try that is it a simple Job ?
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Vehicle Year : 2012

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whale watermast Empty Re: whale watermast

Post by hferguson Mon Oct 01, 2018 12:24 pm

Hi Simon,
Please contact our Customer Support Team who will do all they can to assist you with your query. Contact details below.  
Tel: 02891 270531 (weekdays) or 0845 217 2933 (weekends)
Email: info@whalepumps.com
Alternatively send me the best number to get you on in a private message and I will get one of our team to give you a call.  
Best wishes
Hayley
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