Nuevo EK 2019 body cracking at window corner
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Nuevo EK 2019 body cracking at window corner
Our 2019 Nuevo EK has recently developed a 4" crack in the body panel emanating from the top rear corner of the off-side window. I understand this may be a defect already known to AutoSleeper, whom I have emailed but to date nil response.
Can any members advise on the best way to proceed?
Can any members advise on the best way to proceed?
Jodeson- New Member
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Posts : 2
Joined : 2024-06-25
Location : Worcestershire
Auto-Sleeper Model : Nuevo EK
Vehicle Year : 2019
Re: Nuevo EK 2019 body cracking at window corner
Is the body material fibreglass, GRP?
IanH- Donator
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Posts : 8178
Joined : 2020-05-04
Location : NORTH WALSHAM
Auto-Sleeper Model : Executive
Vehicle Year : 2002
Re: Nuevo EK 2019 body cracking at window corner
If still in warranty (just maybe) then go through your dealer or use service dept contact form on AS website.
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Paulmold- Donator
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Posts : 26287
Joined : 2011-02-21
Member Age : 73
Location : North East Wales
Auto-Sleeper Model : Sussex Duo
Vehicle Year : 2010
Re: Nuevo EK 2019 body cracking at window corner
I'm failing to get through to the A-S Service Centre by any method at the moment. If you phone you're put on music for 15 minutes then an automatic message says ring back later or use the contact form. I've never had any success with their contact form (other than the spares department) and e-mails go unanswered. I am trying to make contact through Marquis and they are waiting as well. If you live in Worcestershire you could call in at Willersey and speak to them that way. I'm not aware of the cracking problem you describe. Just checked mine and it seems OK.
Caraman- Member
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Posts : 3585
Joined : 2019-04-19
Location : SALISBURY
Auto-Sleeper Model : Nuevo
Vehicle Year : 2019
Re: Nuevo EK 2019 body cracking at window corner
I'm surprised you haven't heard of it before, we had a few posts last year with same problem. Here's one thread....?Caraman wrote:. I'm not aware of the cracking problem you describe. Just checked mine and it seems OK.
https://www.autosleeper-ownersforum.com/t41259-stress-fracture-repair-by-autosleeper#373522
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Paulmold- Donator
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Posts : 26287
Joined : 2011-02-21
Member Age : 73
Location : North East Wales
Auto-Sleeper Model : Sussex Duo
Vehicle Year : 2010
Re: Nuevo EK 2019 body cracking at window corner
I probably didn’t focus on it as it wasn’t a Nuevo. I haven’t heard of this problem on the Nuevo or it’s off side window
Caraman- Member
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Posts : 3585
Joined : 2019-04-19
Location : SALISBURY
Auto-Sleeper Model : Nuevo
Vehicle Year : 2019
Re: Nuevo EK 2019 body cracking at window corner
Many thanks.Paulmold wrote:If still in warranty (just maybe) then go through your dealer or use service dept contact form on AS website.
Have tried both via email, still waiting for either an acknowledgement or better still plan of action.
Jodeson- New Member
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Posts : 2
Joined : 2024-06-25
Location : Worcestershire
Auto-Sleeper Model : Nuevo EK
Vehicle Year : 2019
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