Autosleeper Customer care
+4
Retirerehirelife
Jarjar
Paulmold
Goldilocks
8 posters
The Auto-Sleeper Motorhome Owners Forum (ASOF) :: Auto-Sleeper Motorhome Forums :: Auto-Sleeper "Van Conversions" Forum
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Autosleeper Customer care
by Goldilocks Sat Jul 17, 2021 7:22 pm
Hi can anyone let me know how long it takes Autosleeper to respond to an enquiry made using their contact form? I posted a query using their site on 8 July and haven't even had an acknowledgement of receipt. If I need to chase over the next week or so, can someone provide a direct email or phone number? Its not a dealer issue (apparently). Its to do with delamination on the slide part of the windows on a 2017 PVC.
I raised it at the habitation check with Marquis last year who said it was a Peugeot issue not A/S. I have since found out that the film is applied by A/S so wish to evoke claim for repair. The delamination makes the windows look unsightly.
Goldilocks- Member
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Posts : 16
Joined : 2013-09-10
Member Age : 56
Location : South West
Auto-Sleeper Model : KINGHAM
Re: Autosleeper Customer care
by Paulmold Sat Jul 17, 2021 8:04 pm
Customer service manager....
[size=35][You must be registered and logged in to see this link.][/size]
As for lack of response, this message is on their website...
[size=35][You must be registered and logged in to see this link.][/size]
As for lack of response, this message is on their website...
Contact Us
Please fill out the below contact form with your details and we will get back to you.
*Please note due to high demand it may take longer than usual to respond to your request.
IMPORTANT UPDATE:
Our Service Centre lines will be closed w/c Monday 12th July. These will re-open on Monday 19th July.
We thank you for your patience.
_________________
Nice to be important but more important to be nice
Paulmold- Donator
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Posts : 26673
Joined : 2011-02-21
Member Age : 73
Location : North East Wales
Auto-Sleeper Model : Sussex Duo
Vehicle Year : 2010
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Re: Autosleeper Customer care
by Jarjar Sat Jul 17, 2021 8:30 pm
If this is the tinted film on the windows it happened to our Symbol at about two years old. Marquis replaced it without any problems. It was only whilst reading the handbook did l find that you are supposed to leave a gap along the top of the blinds as the intense heat generated by the reflective surfaces ‘cooks’ the tinted covering.
Jarjar- Member
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Posts : 122
Joined : 2017-08-14
Member Age : 76
Location : The Beautiful Lake District
Auto-Sleeper Model : Symbol
Vehicle Year : 2016
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Re: Autosleeper Customer care
by Goldilocks Sat Jul 17, 2021 10:26 pm
Hi Jarjar.
Thanks for your reply. I do leave binds with a gap or down when parked. Its parked up in a largely shaded area. Out if interest was you dealer Marquis and was it in Devon?
Thanks for your reply. I do leave binds with a gap or down when parked. Its parked up in a largely shaded area. Out if interest was you dealer Marquis and was it in Devon?
Goldilocks- Member
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Posts : 16
Joined : 2013-09-10
Member Age : 56
Location : South West
Auto-Sleeper Model : KINGHAM
Re: Autosleeper Customer care
by Retirerehirelife Sun Jul 18, 2021 7:49 am
its a trick question.
There is no customer care.
It should put off anyone buying a new autosleeper.
There is no customer care.
It should put off anyone buying a new autosleeper.
Retirerehirelife- Member
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Posts : 76
Joined : 2020-06-03
Location : South Yorkshire
Auto-Sleeper Model : T4 Trident 2.5 TDI
Vehicle Year : 2002
Re: Autosleeper Customer care
by Paulmold Sun Jul 18, 2021 8:27 am
Unfortunately, most people don't join this forum until after they've bought one.Retirerehirelife wrote:its a trick question.
There is no customer care.
It should put off anyone buying a new autosleeper.
_________________
Nice to be important but more important to be nice
Paulmold- Donator
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Posts : 26673
Joined : 2011-02-21
Member Age : 73
Location : North East Wales
Auto-Sleeper Model : Sussex Duo
Vehicle Year : 2010
Re: Autosleeper Customer care
by YorkshaPud Sun Aug 08, 2021 11:19 pm
Hope you've got sorted but just call them I would say
YorkshaPud- Member
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Posts : 40
Joined : 2019-06-14
Location : Yorkshire
Auto-Sleeper Model : Warwick XL
Vehicle Year : 2019
Re: Autosleeper Customer care
by AutoSleepy_Don Tue Aug 10, 2021 12:11 am
In addition, when I made (a series of) warranty claims AS told me that all claims must go through the dealer.
AutoSleepy_Don- Member
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Posts : 1124
Joined : 2014-03-05
Member Age : 63
Location : Hampshire
Auto-Sleeper Model : Warwick Duo
Vehicle Year : 2017
Re: Autosleeper Customer care
by Nairnite Tue Aug 10, 2021 10:24 pm
Try Alan Currie - He is their quality control manager and I have found him to be excellent.
Peter Tombs left AS some 2 - 3 months ago. Karen is the Service Manager and is very helpful and contacted me back no problem. My issue was fixed at the factory in minutes.
Get their direct emails from AS reception would be the best advice.
Peter Tombs left AS some 2 - 3 months ago. Karen is the Service Manager and is very helpful and contacted me back no problem. My issue was fixed at the factory in minutes.
Get their direct emails from AS reception would be the best advice.
Nairnite- Member
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Posts : 20
Joined : 2020-12-11
Location : Nairn
Auto-Sleeper Model : Symbol
Vehicle Year : 2020
Re: Autosleeper Customer care
by Relaxez-Vous Tue Aug 10, 2021 10:43 pm
Something's up I suspect at A-S, they cant retain their trained staff.
Relaxez-Vous- Member
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Posts : 1104
Joined : 2019-08-10
Location : Yorkshire
Auto-Sleeper Model : Kemerton XL
Vehicle Year : 2019
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