Marquis “can’t test solar today”

Took my van in today for a pre-booked warranty issue with solar charging having never worked. Bear in mind this was booked nearly two months ago. Only to be fobbed off with the excuse that they can’t test it “because it’s not sunny enough”. And despite both batteries being at only 12.2V, “perhaps it is charging but just not showing up on the control panel”. Really? Beyond ridiculous! Unbelievable, frankly.

Oh, I can believe it! 

I would not have left till they sorted, don't they know how to use a multimeter to check things, hope you charged them for your time and fuel

This is yet another example of why I will never again use that company.

Will they call you when the sun comes out, "hi, bring it down now as the suns shining but it might be gone by the time you get here".

That is really bad form.

Did you check that it is actually connected (mine wasn’t if you recall....even though, when I checked the PDI sheet, it was shown as working )

That is shocking service. So are they not even going to attempt to sort the problem?

I am still speechless. They have suggested I phone ahead and come back in “a couple of days” when the sun is shining. As if I’ve nothing better to do. A couple of days being Saturday when they don’t even open, and the forecast doesn’t look great. And if it’s the case that they can check it quickly at short notice, why on earth did they not do that 2 months ago?

I had to bite my tongue because they have also photographed and documented the rust spots on the roof, and they will be submitting a warranty claim for that. So I couldn’t shoot myself in the foot by telling them exactly what I thought of the solar situation.

I recognise those service bays ...... nothing surprises me about them!

Oh, and the technician claimed he had never seen rust spots on a PVC roof before. Make of that what you will.

Millie The Moocher wrote:That is really bad form.

Did you check that it is actually connected (mine wasn’t if you recall....even though, when I checked the PDI sheet, it was shown as working )

I think they did check that judging by the mess they left the sofa cushions in.

Tinwheeler wrote:Oh, I can believe it! 

So can I, afterall we are talking Marquis here!!!!!!!!!!!!!!
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Richard

What a shame Dolphin Motorhomes are no longer an AS dealer
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Richard

Just to add----- my solar panel is showing 13.2v on both batteries today and we are overcast and infact raining.
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Richard

v8oholic wrote:

Millie The Moocher wrote:That is really bad form.

Did you check that it is actually connected (mine wasn’t if you recall....even though, when I checked the PDI sheet, it was shown as working )

I think they did check that judging by the mess they left the sofa cushions in.

Moving the sofa cushions would have achieved nothing if your wiring is similar to my Symbol v8.

A simple job of removing the 4 screws and pulling out the Sargent unit under the oven would have revealed all the cables needed for basic testing.

rgermain wrote:

Tinwheeler wrote:Oh, I can believe it! 

So can I, afterall we are talking Marquis here!!!!!!!!!!!!!!
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Richard

Exactly my point. They will never get another penny out of me!

v8oholic wrote:Took my van in today for a pre-booked warranty issue with solar charging having never worked. Bear in mind this was booked nearly two months ago. Only to be fobbed off with the excuse that they can’t test it “because it’s not sunny enough”. And despite both batteries being at only 12.2V, “perhaps it is charging but just not showing up on the control panel”. Really? Beyond ridiculous! Unbelievable, frankly.

Did you speak to a manager before you left?

v8oholic wrote:Took my van in today for a pre-booked warranty issue with solar charging having never worked. Bear in mind this was booked nearly two months ago. Only to be fobbed off with the excuse that they can’t test it “because it’s not sunny enough”. And despite both batteries being at only 12.2V, “perhaps it is charging but just not showing up on the control panel”. Really? Beyond ridiculous! Unbelievable, frankly.

Booked in 2months ago? Your doing well, I’ve been waiting since last December for them to send me a new ceiling light as the old one failed after 18 months! Useless company

Considering all the bad reports about dealers like certain branches of Marquis do Autosleeper not care about these reports or the way they treat customers.
Having worked in a business that took customer care very seriously it really annoys me that they are still in business. I know we can’t always choose we’re we have our motorhomes repaired and I am sure they know that.
I have never bought a new car or motorhome because of being trapped by dealers to use them for service and repairs during the warranty period.

No, AS do not care. My letter of complaint to AS about both AS build quality and shoddy customer service from Marquis was forwarded to the Marquis branch manager for him to address the latter issue. A complete waste of time. It should have been dealt with by a senior person in the company and not referred to the cause of the problem.

You don't need direct sunlight for your solar panel to produce electricity. It needs only light. (In the UK the weather is overcast for approx. 45% of the year.............)

After 40 years of motorhome ownership I'm still waiting to read a single good thing about Marquis. Brownhills were incompetent to fix an electrical fault that was left to me to find and rectify, but they did at least try. Or at least they said they did. Three times.
 . . . . or at least, they took the camper in to allegedly do the job. And they came to my house to collect it, three times, 52 miles each way.
In fact the fault was a factory totally rubbish assembly worker who knew that he had not pushed a plug and socket together, and he must have seen through the smoky haze in front of his myopic eyes and wine stained Tee shirt that one pin was sticking out of the plug. Quality control? Doesn't exist at Rapido.
After buying four new / nearly new motorhomes in the past few years I have now concluded that it's best to buy a used one which will have had most of the faults rectified,  fix the remaining ones and keep it. Anything pre-DPF is probably OK, and who wants to drive a motorhome in Bath anyway?

It all depends if you buy from a family run dealer, or that is what I have found.

Dolphin Motorhomes down here on the South coast have always been very good with sales and warranty work, ok they have a waiting time to fix things and also have to ask AS for authority to carry out the work, but that only took a phone call.

Such a shame they no longer are an AS dealer, although they do still deal with P/X AS vans.
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Richard