Shocking service from Marquis

Does the adblue tank have a dipstick or any way of checking the level before the warning  light appears. I have read that they only partially fill them at production. My van is too old for adblue, just curious.
As for fuel, I've never had any van filled but I've never bought new. I've always forgotten to make it part of the deal. As for lpg, is there a local filling station they could have used, presuming there must have been some gas to check appliances? I'm not making excuses for Marquis, I would never buy from them anyway.

TW, i have to agree, thats pretty ropey customer service...
however, i hope you can put that behind you and enjoy your new van.
good luck.

Paulmold wrote:Does the adblue tank have a dipstick or any way of checking the level before the warning  light appears. I have read that they only partially fill them at production. My van is too old for adblue, just curious.
As for fuel, I've never had any van filled but I've never bought new. I've always forgotten to make it part of the deal. As for lpg, is there a local filling station they could have used, presuming there must have been some gas to check appliances? I'm not making excuses for Marquis, I would never buy from them anyway.

There is no gauge or any measuring device on the AdBlue tank. I’ve yet to study the handbook but I believe the first warning is given at several hundred/thousand miles to go and then repeated at intervals. Our tank had only about 2 litres in it and should have at least 5 for the system to operate properly. Bear in mind the van had been driven about 200 miles from Surrey only days before. The story is "that’s how it comes from the factory" yet they put it on the road in that state! 

When we bought the previous Warwick from them it had about a quarter of a tank of fuel, a full gas tank and sufficient AdBlue. This one had just the minimum of gas and fuel but it's the insufficient AdBlue which is the real gripe.

bolero boy wrote:TW, i have to agree, thats pretty ropey customer service...
however, i hope you can put that behind you and enjoy your new van.
good luck.

Thankyou, BB. It’s obviously early days yet but the van seems to go well and the auto box is a joy.

It's an interesting point about "that's how it comes from the factory".

Presumably, when you buy a new car or van (not a conversion) from a Fiat, Peugeot, VW, Mercedes, Ford or whatever manufacturer's dealer, they have a PDI routine for the vehicle before it's sold, using their own trained mechanics/technicians.  

In the case of a motorhome converter such as AS/Marquis, if the base chassis vehicle is delivered straight from the factory, who does the base vehicle PDI? If it's down to the converter, are they actually trained to do this in the way that a main vehicle dealer/franchise's mechanics/technicians are?  

Bearing in mind from the frequent tales on here that they sometimes seem barely capable of doing this properly for the habitation conversion which they build themselves, I'd be concerned about their competence to cover the base vehicle elements fully.

Agreed, Roger, which is why we have now checked other things such as oil levels.

Tinwheeler wrote:

bolero boy wrote:TW, i have to agree, thats pretty ropey customer service...
however, i hope you can put that behind you and enjoy your new van.
good luck.

Thankyou, BB. It’s obviously early days yet but the van seems to go well and the auto box is a joy.

yes, i had a couple of hours in a (large) van last time i was at our dealers for its annual check and, like you, found it really smooth and easy to drive....even for a nr 8m van!

bolero boy wrote:

Tinwheeler wrote:

bolero boy wrote:TW, i have to agree, thats pretty ropey customer service...
however, i hope you can put that behind you and enjoy your new van.
good luck.

Thankyou, BB. It’s obviously early days yet but the van seems to go well and the auto box is a joy.

yes, i had a couple of hours in a (large) van last time i was at our dealers for its annual check and, like you, found it really smooth and easy to drive....even for a nr 8m van!

Some reviewers consider this gearbox to be the best thing about the Ducato 

well, we all know the rest of it has to be a bit long in the tooth.
just goes to show what a great base vehicle it was considering it was (basically) released in 2006....with a few engine/chassis tweaks along the way.
14 yrs is a long time for a model to run, yet still the market leader by miles.
i bet the next one will be pretty darn good.
PSA must have missed loads of sales by not being (and still not) able to offer an auto box.
plenty of converters are looking to the Relay/Jumper to make prices more attractive but, considering MH owner demographic, there will be loads who want/need an auto box.

Ah that's useful. We got ours from Devon marquis and ditto on fuel etc. And our yellow engine light has come on as well. So I guess we has better check adblue before going to a Peugeot dealer. With fairness to marquis Devon, on our new van on only our second trip out we had a huge leak through the roof into the bathroom cupboard. We phoned them and they immediately had us call in at the exeter branch thirty minutes away from where we were and they did a temporary fix and got us back on the road within the hour. They booked us in for proper repair as soon as we returned off holiday. They also fixed all the snags with heating, draws, oven door, central locking and peeling trim....new van too...

We had issues such as snagging drawers as well which they missed during the PDI but we made them sort the faults prior to us collecting the van.

Most of your issues should also have been sorted in the PDI so I'd not be too quick to praise them.

Having bought many cars and vans over the years, new and used, I remain convinced that for many dealers the PDI consists of nothing more than a wash if you’re lucky.

While I can’t comment on Marquis having never used them, I believe that many dealers of new and used vehicles take a chance that everything will be okay. They know that 90% probably will be and of those that aren’t, 95% of buyers won’t complain.

This was emphasised to me when I purchased my van from a large well known dealer in Preston, which included in the sale a habitation check. On collection there was no paperwork for the check and when I queried this I was told that they never provide this but “trust me, we’ve done it”.  The handover went downhill from there.

There wouldn't be enough space on the website to tell my story regarding Marquis Tewksbury, having no fuel would have been okay, I spent the first twelve months of ownership taking the van back to have the same jobs done on a regular basis.
I vowed I would never buy another van from them and I have had two new vans since then.
But not from them.
It wasn't just me either an elderly couple were in reception as we were say in the poky waiting room and he said: we have come to give you another opportunity to redeem your good reputation.
What really amazed me was that this depot won the dealer of the year award the same year.
Since then, they have moved the workshop to a remote site, perhaps to many disgruntled customers were putting prospective buyers off.
Somebody told me that the workshop manager used to be a butcher (newsflash, he still was).lol
Pete

Marquis must be the worst company of all. We have been waiting since Christmas for them to send us a replacement light fitting. They never call back, they never email. All we get is the odd response to my emails from the salesman Rob telling us it in hand! In hand my * Inappropriate Word *. Useless company.