Bourton heating Question

by Alan King Fri Nov 04, 2016 9:37 pm

Hi All, We have a 2013 AS mercedes bourton and last weekend was the first time of using the heating. Now, i can get it working fine as long as i use gas and (hookup)electric but for the life of me i cant get it to work on hookup only is this possible? or do i have a problem? Have read the manual many time but must be missing something.
Hopefully someone can point me in the right direction please Thanks Alan

by Peter Brown Sat Nov 05, 2016 10:13 am

Have you checked the circuit breakers in the power supply unit and the mains isolation switch that will be in a cupboard or the wardrobe?

by padraigpost Sat Nov 05, 2016 11:58 am

I have a 2014 Bourton and every time I start the electric heating on hookup it comes up with a fault code (not always the same one) but on trying a second time it always starts without fail, why it does this I do not know but as I have said it always starts on the second try, hope this is of some help.
Don

by Gromit Sat Nov 05, 2016 12:47 pm

Is this something to do with having to be on hookup before switching on the heating panel??

If the panel was left switched on, as it probably would be on many occasions, then when you plugged into the bollard it would give a fault. Re-starting the panel would clear the fault, and (in effect) switch it on after hooking up.

Probably?

by padraigpost Sat Nov 05, 2016 12:55 pm

Mine shows the fault code when heating is first selected, it is always on hookup before being switched on, it has done this for over 2 years now and as stated always starts on second attempt, if I am on hookup for any amount of days it will show fault code every time heating is switched on and then start on the second.
Don

by Gromit Sat Nov 05, 2016 1:07 pm

Curious Don.

I guess if it invariably starts second time it's hardly worth getting it fixed, but it does sound like a fault to me.

However, I think I would get it fixed before your guarantee runs out. If it's a fault in the printed circuit board it might be expensive if/when it packs up altogether.

Why not phone Truma? It could be a known issue.

by padraigpost Sat Nov 05, 2016 1:15 pm

Unfortunately the guarantee has run out, but it is a good idea to ring truma it may well indeed be a known issue, probably should have done it earlier but as it has done it from day one and always started second time just never bothered, serve me right now if it costs me money.
Don

by Gromit Sat Nov 05, 2016 1:22 pm

To be honest, I would probably have done the same Don, if that's any consolation.

by Alan King Sat Nov 05, 2016 5:45 pm

thanks for all your input ill check it out ASAP Alan

by raymondo Sun Nov 13, 2016 4:58 pm

I have a 2008 Nuevo which may or may not be the same.

the switch for electric heating in in two parts one part setting the out put (500W/1000W/2000W) the other part being a thermostat. On mine unless the thermostat is full up at the highest setting - and I mean right against the stop - the heating will not run

by safariboy Sun Nov 13, 2016 10:03 pm

Ours thermostats nicely on 2.5 - 3 so I think you have a fault.
We have had to have a replacement element but Truma did this with no charge even though we were in the third year.

by Peter Brown Mon Nov 14, 2016 8:52 am

raymondo wrote:I have a 2008 Nuevo which may or may not be the same.

the switch for electric heating in in two parts one part setting the out put (500W/1000W/2000W) the other part being a thermostat. On mine unless the thermostat is full up at the highest setting - and I mean right against the stop - the heating will not run

The Bourton has a Truma Combi. You have a Truma S with the additional electric ultraheat. The thermostat you refer too is for the ultraheat element however that is overridden by the thermostat in the blown air circuit if the fan switch is set to 'A' (auto), if this is selected it is the thermostat dial on the top of the Truma S that controls the temperature in the van and in those circumstances the wall mounted thermostat must always be set to maximum.

If you leave the blown air switched off then the temperature is controlled by the wall mounted thermostat.

by Paulmold Mon Nov 14, 2016 9:02 am

Thanks Peter, you've just described what we have and answered problems we've had with heating since we got the Nuevo. I've read the instructions over and over and are very obscure, you've just solved all we needed to know in one paragraph. Perhaps Truma could get you to write their instructions.

by raymondo Tue Nov 15, 2016 1:01 am

Peter thanks for that, I didnt know any of it previously!!!
although (in my ignorance) I have never used the "A" setting on the fan - didnt know what it was for and it didnt seem to be any different to the ON setting now I know I will definately give it a try

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