Autosleepers inadequacies

Would be interested to know if many others have found dealings with auto sleeper to be difficult and unproductive? Auto sleeper seem to be the company who produce front layout van conversions I like but as a company have others found them to be inept, inefficient and elusive? I ordered a kemmerton xl through a dealer in October 2020 for delivery mid April. In February I was told the vehicles had arrived for conversion BUT auto sleeper had ordered manual boxes not automatic. I ended up having to accept this or I would be without a motor home for the season. Holiday was booked for 9th May. Just been told delivery will be10th. Delivery date was always due to be in April.  
Delay on top of wrong vehicle is not acceptable and no one at auto sleeper willing to take responsibility. Tempted to say stuff the order and look for something else! Anyone got a tent for sale?! What a hopeless company they are.

Has the manual instead of automatic story come from a dealer? Automatics come on Fiats, manuals come on Peugeot so it doesn't  sound right that they could have ordered a Peugeot instead of a Fiat. The Sevel factory where both are produced has been on a one month shutdown due to Covid and only restarted production in the last day or so, so it's possible an Automatic is on its way but obviously  late due to the shutdown. Such delays are obviously  out of AS's control. I'm not trying to make excuses for AS but giving possible reasons.

NO way should you accept a manual if you ordered an automatic but how do you know the dealer ordered the right gearbox in the first place? You are being a bit hasty in castigating Autosleepers as hopeless unless you know what the dealers paperwork says and the detail of the order presented to A/S the manufacturer. As to the delay under the circumstances of covid I think that may be excusable. If the chassis is not being delivered that is a factory problem not an A/S one.

Your contract is with the dealer, it is their responsibility to supply what you ordered and suggest alternatives arrangements including perhaps loaning you a van for your holidays or until yours arrives or doing some form of deal whereby they supply an alternative which you pay for and guarantee the same price back when you accept your new van as long as it is in the same condition.

I would suggest if you like the van ask the dealer to find a solution, (threaten to) cancel the order with that dealer and go to another one if they don't. Do not accept a manual if you want an automatic!!!

I can only agree with Paul above. Not sure if this is your first foray into Motorhomes but, believe me, dealers are a different breed to car dealerships. Present your car to the dealer, ask them what they are going to do about it. Don’t accept them shifting the blame to A/S and, if necessary, have a solution in mind to put to them such as offering you a loan vehicle for you holidays and ensuring they reorder the automatic vehicle you ordered.

David

I work in the boat building industry, we are experiencing all sorts of issues relating to the supply of equipment all blamed on covid. I would suspect there is a supply issue somewhere, the companies in question in this post involved in vehicle production are so large that it’s unlikely that the communication chain through to the customer is very accurate. I guess if you hold out for exactly what you want, you may be disappointed by a very long wait. This is happening across multiple industries. Try buying spares for current production bicycles, that’s another similar story. Good luck I hope you get there in the end.

Hi 
    You ordered an automatic because that is what you wanted if you accept anything else you will constantly regretting it The new Fiat autobox I understand is quite good. I agree with one one the previous threads someone else has got your motorhome. Give the Dealer a choice lend you a MH until your ordered MH is delivered or lose the sale. If you are lucky try round the dealers and someone may be having a stock/demonstrator on order Autosleepers may give you a list of MH's on order. 
Regards
Alan

gemdeco wrote: Give the Dealer a choice lend you a MH until your ordered MH is delivered or lose the sale.

Not sure that is the best idea. As I understand it if you start again there is a dearth on motorhomes available.....long delivery times. The same applies to secondhand. I think the OP should stay with the existing dealer and really push hard ....the contract is with them. In the meantime by all means look around.

If pushing the dealer there is no reason why they cannot resort to ringing other dealers/Autosleepers to see if an alternative stock vehicle is available - let them do the leg work it’s their mistake but your choice of vehicle.

Mabel98 hasn't visited the  forum since starting this thread. Maybe we should  wait now and see if any  update comes.

I whent to a dealer with a view to buying a new  nuevo  . They had a like new used nuevo on the forcort  so I bought  it  saved a few quid. Collected it 2 weeks later  happy days ,

I have only just seen this thread but it is true. I ordered an automatic last September for March delivery which was put back to April then had a call that Autosleepers had ordered 6 manual vans from Fiat in error.
Why no one at Fiat questioned this is beyond fathomable as Autosleepers only order automatic vehicles from them.
Anyway I was offered a buyback deal on the manual but was not comfortable as it could be messy if anything were to happen in the meantime so decided to cancel.
In hindsight with the issues I keep seeing about poor electrics and charging problems I think it was a good thing.

Autosleeper

Paulmold wrote:Mabel98 hasn't visited the  forum since starting this thread. Maybe we should  wait now and see if any  update comes.

Any sign of Mabel ?

Micky

mikethebike wrote:

Paulmold wrote:Mabel98 hasn't visited the  forum since starting this thread. Maybe we should  wait now and see if any  update comes.

Any sign of Mabel ?

Micky

Oddly Mabel visited the forum only last night but still hasn't posted since April.

thomasmarion wrote:Autosleeper

Strange post, first post, profile says model Ascot , year 2020. No such model in 2020.